Hello,

I agree, the CRM of the current stable is not as good as the one of SugarCRM. 
We have some strong advantages (email integration, dms integration, ...) but 
the basic things like leads and opportunities are currently better in SugarCRM.

But I suggest you to test the CRM of the trunk branch (v5.2 of OpenERP) it's 
far more advanced than SugarCRM. We reviewed everything:
 * leads, opportunties, quotations, sales
 * partners, contacts, relations,
 * meeting, phonecall
And quite advanced for example the meetings now support: alarms, recurring 
events, caldav synchro with your mobile phones, invitation to several people, 
...

Synchronisation do not work for several reasons:
* It's complex and often generates troubles during synchronization (just 
imagine an accountant creates a partner in OpenEPR and a salesman encode an 
account in SugarCRM)
* It's not integrated at all: a good CRM must be integrated with quotations and 
sales orders, integrated with timesheets, calendar should contains holidays of 
employees, integrated with document management system, ...




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http://www.openobject.com/forum/viewtopic.php?p=52191#52191

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