Guys, I think you'll be surprised by OpenERP5.2 CRM: that's a place were they definitely made huge improvements over 5.0.x. May be not as complete as Sugar, but the advantage of being integrated (and so flexible) is often overweight those features limitations.
People tend to look at SugarCRM but totally underestimates the cost of the connector (building it, its limits and the administration of it). I know what I am talking about: along with Openlabs we made the new Magento connector and this connector has like 1 expert man year work inside, so not just the 2 weeks for a POC). Its installation/administration is also not trivial... So it certainly make sense to connect to Sugar, but I think it also just makes sense to have the 5.2 CRM as an OpenERP module. Speaking about connecting to sugar, we will soon talk about a Kettle ETL plugin we made that give full access to the OpenERP API from Kettle. And Kettle connects to almost anything, Kettle 4 (dev) has a Sugar connector I think. So it might be a good way to go to build a flexible solution quickly, we couldn't do it for Magento cause the Magento WS API is awkward and its database is not normalized at all, now for Sugar it might work, we are getting excellent results using it along with OSCommerce for instance. We are yet to document it, but here is the code and binaries: http://github.com/rvalyi/terminatooor ------------------------ Raphaël Valyi CEO and OpenERP consultant at http://www.akretion.com -------------------- m2f -------------------- -- http://www.openobject.com/forum/viewtopic.php?p=52192#52192 -------------------- m2f --------------------
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