Perhaps and analogy could bring some more help. A bit tongue in cheek, but it
may still have some worthwhile points to think about...
Student: But you don't understand, I studied really hard for this test.
Instructor: Yes I am sure you did. But driving is a privilege in this country,
not a right, and you didn't pass the test, so no you can't get a drivers
license.
Student: But my life's ambition is to be a bus driver just like my father and
his father before him.
Instructor: I certainly understand passing this test is extremely important to
you. But honestly, I can't give you a drivers license without your having the
appropriate knowledge and skills. Sorry.
Student: Look, I had toxic parents
Instructor: Oh, I am so sorry. I've heard about that condition. But really, we
have standards for a reason and you didn't meet those standards.
Student: I can't believe YOU are ruining my life for the sake of a lousy test
about which I tried harder than probably anyone else.
Instructor: Honestly, giving bad news is the worst part of this job. And I
really, really believe that you tried your absolute best. But I don't think I
would be upholding my responsibility to the public if I were to give you a
drivers license.
Student: Oh, yeah! Well I'll see you in court you incompetent blowhard!
Instructor: I really am sorry.
--Mike
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