We adopted the pseudo accounts solution. The selection of the component automatically address the ticket to the right group, then the responsible of the group (or anyone delegated) assign the ticket to a specific operator. One of the problem is to have tickets report concerning your group.
armando On Apr 19, 12:25 pm, Ralph Lange <[EMAIL PROTECTED]> wrote: > We're using Trac for problem reporting from a facility operator to > groups of device responsibles. Therefore, I would like to have > notifications for a ticket going to a group of people, that group > depending on the category. > > I could see this working either by creating pseudo accounts (one for > each category) that use a list of email addresses and are configured > as the primary responsible for the category or by being able to define > a primary responsible plus auto CCs for each category (I'd prefer the > latter). > > As both things don't seem to be possible right now, I created pseudo > accounts and use sendmail aliases to have the mail distributed. Works, > but doesn't look right, as configuration is done completely separate, > Trac doesn't know a thing about it etc. > > BTW: It would also be nice, if the reporter was able to see who will > receive the ticket note when creating the ticket, as that might give > him a hint who to put in for an additional CC. > > Any ideas anyone? > Ralph Lange > > Yes, we've been moving from Gnats to Trac. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
