Hi, I wrote a blueprint to manage customer complaint and actions to take. http://code.google.com/p/tryton/wiki/CustomerComplaint
The idea is to have a simple but robust basis that allow customization especially for actions to take. The action processing will be quite similar to the account_payment processing. Thanks, -- Cédric Krier - B2CK SPRL Email/Jabber: [email protected] Tel: +32 472 54 46 59 Website: http://www.b2ck.com/
