Hi Ced, > Gesendet: Montag, 09. Februar 2015 um 19:37 Uhr > Von: "Cédric Krier" <[email protected]> > An: tryton <[email protected]> > Betreff: [tryton] RFC: Customer complaint
> > I wrote a blueprint to manage customer complaint and actions to take. > http://code.google.com/p/tryton/wiki/CustomerComplaint > > The idea is to have a simple but robust basis that allow customization > especially for actions to take. > The action processing will be quite similar to the account_payment > processing. Good idea to have CRM functions in Tryton as well. The blueprint is already very technical :-) so what process did you have in mind? How does the registration of the complaint work? Out of free space or against e.g. sales, deliveries or purchases? Can the clerk check against these elements? What are the qualification criteria for a complaint? How should the approval process work? Actions: Free of charge delivery Offer bonus payment Offer alternative delivery (different product) Historize: Is this the funcionality that you can see what user did which activity, when mails were send etc? HTH Axel
