Thanks Jann, let us know how it goes now that you have an official ticket...
Abraham, is it usually a couple days from when the email is received or from the successful creation of a ticket? Jeff On Jun 1, 12:01 pm, Abraham Williams <[email protected]> wrote: > Processing for XAuth is usually within a couple of days. Might be few days > more since it is a long weekend in the states. > > The ticketing count is for all support request to Twitter not just XAuth > tickets and if you sent the request to [email protected] it is looked at by > the @twitterapi and skips the regular @support queue. > > Make sure you email [email protected] from the email address associated with > your twitter account. > > Abraham > > > > > > On Tue, Jun 1, 2010 at 08:04, Jann Gobble <[email protected]> wrote: > > EXACTLY my problem... > > > My original ticket: 1008949 gave the same problem last week--closed or > > deleted. I ended up logging in using my MouseAddict account and creating a > > new support ticket (1009858) ...unfortunately it was around 900 tickets > > AFTER this first one...which makes me think my request will be acted upon > > MUCH later than I had hoped. > > > My hope is that since I emailed the first request, like they asked, their > > support system did not correctly hook the resulting ticket into the login > > for my Twitter account -- thus causing the ticket system's inability to find > > that ticket. > > > Here's hoping. > > > Jann > > > On Jun 1, 2010, at 6:41 AM, jsleuth wrote: > > > > How long does it typically take Twitter to respond to a request for > > > xAuth permissions? > > > > I sent an email to [email protected] with the necessary information. > > > The auto-response I received from them included a link to my ticket > > > that didn't work. Actually, the link worked but the page it arrives > > > at reports that the ticket does not exist. The URL says: > > >http://twitter.com/?kind=error&message=Failed+to+update+user+with+new... > > > > Is there a way to verify whether or not my request has been registered > > > with their system? > > > > Thanks for you help, > > > Jeff > > -- > Abraham Williams | Developer for hire |http://abrah.am > @abraham |http://projects.abrah.am|http://blog.abrah.am > This email is: [ ] shareable [x] ask first [ ] private.
