Hey Everyone! We know there are some issues with tickets right now -- they aren't being lost, but the conversion to our new version of the help center has not been without some hiccups. We have a very large backlog of xAuth requests right now and only very few resources available to process the queue. They'll be handled as quickly as we can.
Can any of you see your pending tickets on this page? http://support.twitter.com/tickets Taylor Singletary Developer Advocate, Twitter http://twitter.com/episod On Tue, Jun 1, 2010 at 1:04 PM, jsleuth <[email protected]> wrote: > Yeah, Jann, exactly. Something along those lines would be great. At > least I wouldn't be flooding their inbox with redundant requests out > of concern that my request went into a black hole... > > JS > > On Jun 1, 4:00 pm, Jann Gobble <[email protected]> wrote: > > Really good question! > > > > Maybe there should be a diff way to request access, like a separate > category in the "why are you contacting us" drop-down on the support > ticketing system. > > > > Just a thought. > > > > J > > > > On Jun 1, 2010, at 12:55 PM, jsleuth wrote: > > > > > > > > > Well played. :-) However, I fear the issue I'm facing is that no > > > service ticket is being created when I submit my request-- the > > > twitter ticket system says that I do not have access to request my > > > ticket (and that it 'may' have been deleted). Is a ticket > > > automatically created when I send an email to [email protected] (even > if > > > I am told I can't access it and it probably doesn't exist)? Another > > > way to ask the same question is, can I be confident that twitter will > > > respond to one of my sent requests or should I keep sending requests > > > until I successfully create a ticket? > > > > > thx, > > > Jeff > > > > > On Jun 1, 1:15 pm, Abraham Williams <[email protected]> wrote: > > >> On Tue, Jun 1, 2010 at 10:06, jsleuth <[email protected]> wrote: > > >>> Abraham, is it usually a couple days from when the email is received > > >>> or from the successful creation of a ticket? > > > > >> They should both happen within minutes of each other so my answer is > yes. > > > > >> Abraham > > > > >> -- > > >> Abraham Williams | Developer for hire |http://abrah.am > > >> @abraham |http://projects.abrah.am|http://blog.abrah.am > > >> This email is: [ ] shareable [x] ask first [ ] private. >
