I'll see what I can do about getting the other ticket assigned correctly --
As a general rule/advice, always send your support requests to a...@twitter.com from the email address of the account associated with the applications you are trying to whitelist -- for this reason, among others (it makes it much easier to verify your identity, ownership of an application, and assures us the right contact path to complete the request). Be as crystal clear as possible as to what application you want whitelisted, what devices/platforms your application runs on, and why xAuth is the right choice for your application. At this time, whitelisting is only available for native mobile applications (non-web based), and desktop applications. Short-term access to xAuth for bulk conversion of logins and passwords are considered as well for web-based applications in good standing, with the understanding that all stored logins and passwords will be purged once the conversion is complete. There are many ways we can make this process easier on you, but we don't have the resources right now to revolutionize the API grants/whitelisting process to maximum efficiency. Jeff -- Yes all tickets have been received, they are just masked by the current kinks in the system. Our support team will process and reply to all requests as timely as possible. Thanks for your patience everyone. Taylor On Tue, Jun 1, 2010 at 1:16 PM, Jann Gobble <janngob...@gmail.com> wrote: > Taylor, > > I only see the second one. > > The first: 1008949 is lost in the ether. Again, here is the issue: We > email a request to api@ from whatever email address.. A support request > confirmation comes back to us with a link that forces us to log in. When we > log in, ticket searches are limited only to tickets for that account, with > no way to search for tickets from a specific email address. > > That is my problem with the above ticket. Yes, the second ticket: 1009858 > shows up under my login (cos i created it through the support site. Can > someone there assign it to the API@ queue? > > Thanks! > > Jann > > > On Jun 1, 2010, at 1:08 PM, Taylor Singletary wrote: > > > Hey Everyone! > > > > We know there are some issues with tickets right now -- they aren't being > lost, but the conversion to our new version of the help center has not been > without some hiccups. We have a very large backlog of xAuth requests right > now and only very few resources available to process the queue. They'll be > handled as quickly as we can. > > > > Can any of you see your pending tickets on this page? > http://support.twitter.com/tickets > > > > Taylor Singletary > > Developer Advocate, Twitter > > http://twitter.com/episod > > > > > > On Tue, Jun 1, 2010 at 1:04 PM, jsleuth <jsle...@gmail.com> wrote: > > Yeah, Jann, exactly. Something along those lines would be great. At > > least I wouldn't be flooding their inbox with redundant requests out > > of concern that my request went into a black hole... > > > > JS > > > > On Jun 1, 4:00 pm, Jann Gobble <janngob...@gmail.com> wrote: > > > Really good question! > > > > > > Maybe there should be a diff way to request access, like a separate > category in the "why are you contacting us" drop-down on the support > ticketing system. > > > > > > Just a thought. > > > > > > J > > > > > > On Jun 1, 2010, at 12:55 PM, jsleuth wrote: > > > > > > > > > > > > > Well played. :-) However, I fear the issue I'm facing is that no > > > > service ticket is being created when I submit my request-- the > > > > twitter ticket system says that I do not have access to request my > > > > ticket (and that it 'may' have been deleted). Is a ticket > > > > automatically created when I send an email to a...@twitter.com (even > if > > > > I am told I can't access it and it probably doesn't exist)? Another > > > > way to ask the same question is, can I be confident that twitter will > > > > respond to one of my sent requests or should I keep sending requests > > > > until I successfully create a ticket? > > > > > > > thx, > > > > Jeff > > > > > > > On Jun 1, 1:15 pm, Abraham Williams <4bra...@gmail.com> wrote: > > > >> On Tue, Jun 1, 2010 at 10:06, jsleuth <jsle...@gmail.com> wrote: > > > >>> Abraham, is it usually a couple days from when the email is > received > > > >>> or from the successful creation of a ticket? > > > > > > >> They should both happen within minutes of each other so my answer is > yes. > > > > > > >> Abraham > > > > > > >> -- > > > >> Abraham Williams | Developer for hire |http://abrah.am > > > >> @abraham |http://projects.abrah.am|http://blog.abrah.am > > > >> This email is: [ ] shareable [x] ask first [ ] private. > > > >
