I don't know how 'aggressive' strategy 7 needed to be in oder to secure access to the knowledge base..
I took one phone call to them after I was booted from IBM because S7 held the license, and I was on in no time flat If a VAR is going to make excuses and deny access, its time to review when the contract renewal date is It's not the Knowledge Base that pisses me off -- it the hoops between Developer Works AND Knowledge Base. There should be a smooth flow between the two, 1 access to both or tiered based on rights. Also the fact that IBM can't get the website from losing your login, and forcing re-entry of login info is annoying. Forget it if you hold licenses for multiple systems -- that REALLY confuses them....(especially if one was direct) Opening access reduces support calls, and I don't know any support staff that truly welcomes being inundated with calls when you can RTFM or review online references to get an answer. Except if the VAR wants to boost call response numbers by barring access, then it's a bogus water mark. Debra A. Fedchin ~~~~~~~~~~~~~~ H: 732.698.0499 C: 732.233.3088 www.infinite-systems.net "Anyone can hold the helm when the sea is calm". -Syrus Publilius -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Stevenson, Charles Sent: Saturday, November 11, 2006 1:28 AM To: u2-users@listserver.u2ug.org Subject: RE: [U2] Access to IBM knowledgebase for in-house developers I don't see why anyone, IBM or var, needs to guard that door. Just open it up to the general public. I don't think there is anything --- or very little --- in that knowledgebase that needs to be so carefully guarded that only people with the secret handshake get to see it. Let anyone who wants to see it, see it. It's not as if IBM is going to be inundated by hits due to teenagers posting links on MySpace. Actually, there is one reason to keep people out: Knowledge is Power. Apparently some vars want to keep their users dependent on them. Bruce, you list some reasons vars might have. Apparently some of those are legitimate enough that they have persuaded IBM to keep the secrets. But if enough users who vehemently disagree and want access, IBM has to rethink who they want to please. A user group is precisely where that rabble should rouse. I often hear complaints that one can't find knowledgeable practitioners of U2. That is a reason to avoid or abandon the platform. Interestingly, guys like me don't care, because vars like Strategy Seven are nice to us. It would be end users with curmudgeonly vars that would need a user group to make this end run. I still thnk someone who cares should submit a U2UG enhancement request and others should second it. Otherwise IBM only hears about you through the very var who is blocking you. cds > From: Bruce Nichol > > Stevenson, Charles wrote: > > First, my own var, Strategy Seven, was aggressive in getting me access > > to the knowledgebase. > > > I think that says it all. > > Surely, it's up to each VAR to determine if any and/or all of > their users should or should not have access to the > knowledgebase, for whatever reason, be it revenue stream, be > it implementation quirks, code, ....whatever.... > > Can IBM maintain a register of end-user within VAR to permit access? > T'wouldn't be too difficult, Ida thought..... > > This isn't really a function of a user group, is it? It's > solely an > individual user/VAR/IBM function, and I firmly believe the > VAR has some > rights to preclude access if the VAR deems it prudent..... > > -- > Regards, > > Bruce Nichol > Talon Computer Services > ALBURY NSW 2640 > Australia ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
