Jay, At the range your charts shows, 2.4 works but 5 is better for your 10 meg speeds. I have a mix and have been splitting my 2.4 sectors and adding 5 gbs sectors for heavy users as I was seeing the 2.4 sectors struggle with the increased number of clients as I increased plans for faster speed! My issue is 5 Ghz does not travel through trees like the 2.4 gbs does for me, so I work to balance those towers with more choices for installers, but I am connecting up to 6 miles in my area for many.
I would also try turning Airmax off. In my area it doesn't always help and actually slows the clients down, which may be the issue. Also, check power settings on radios around the customers complaining or certain towers as the local interference from those radios may be impacting you. I have some down to 6 power if they are 1/2 mile of less with clean line of sight to tower. Works fine and reduces interference I generate. Good Luck! Troy > > will play with 5.6.9 later today - anyone else able to comment on this? > back to the initial question - am i trying too hard with 10 meg packages > on 2.4 rockets with these numbers? > should the radios be able to do that? > > do i need to go post in ubnt forums? :) > > maybe i will.... lol > > > ----- Original Message ----- > From: RickG > To: Ubiquiti Users Group > Sent: Thursday, January 5, 2017 12:12 AM > Subject: Re: [Ubnt_users] 2.4 throughput. gotta love being a wisp > > > Yes and the time frame matches the 5.6.x FW suspicion. It comes & goes > and so far I have not been able to pinpoint it. > > > On Wed, Jan 4, 2017 at 11:44 PM, Ken Patrick <patr...@my9ja.com> wrote: > > Jay, > > > We get these complaints from customers and I have always ignored it as > long as everything looks fine from our end. > But this has increased significantly since the Virus and 5.6.x > firmware and I think we need to critically look at it and not dismiss > it. There is no way a ton of customers can be hallucinating at the > same time > > > The complaints are usually in the form of its slow or the internet > goes off and on especially if you are on the DFS band. > > > Is anyone else experiencing this kinds of complaints ?? > > > > > Regards > > > > > On Thu, Jan 5, 2017 at 4:45 AM, CBB - Jay Fuller > <par...@cyberbroadband.net> wrote: > > > oh, if you're wondering, management downgraded him to our lowest > package today and said "do not upgrade him even if he asks" > we suspect he'll visit his parents more :) > base package is 3 meg > > > ----- Original Message ----- > From: CBB - Jay Fuller > To: Ubiquiti Users Group > Sent: Wednesday, January 4, 2017 9:40 PM > Subject: [Ubnt_users] 2.4 throughput. gotta love being a wisp > > > > We've got an average of 14 users on our 2.4 rockets. 10 mhz > channels. some are sectors, some are omnis. > > Currently one 2.4 rocket has 13 connections (one guy dropped for > t-mobile??!!) I guess that makes sense, no one > else has t-mobile down here.... - so here are the current stats : > > airmax quality - 83% > airmax capacity - 80% > > here is the stations list and their signals - > > > > Access point is running 6.0 ; stations are 5.6.3 > That'll change soon - maybe end of January. > > > I have a 2nd 2.4 rocket we are also monitoring - it also has 14 > users on it > > airmax quality is 75% > airmax capacity is 70% > > also running 6.0 stations are 5.6.3 > > \ > > I am selling 10 meg packages off these access points. In some > cases folks are buying more than that. > Sometimes I can get 22 meg linktests using the ubnt speed tests. > > I've noticed in the last week or two i've seen people > disconnecting - > > "i'm only getting 2 meg, this is not acceptable" > > here's my favorite - a kid files a complaint against us with the > bbb - > > "If you can avoid doing business with this company, I would > STRONGLY suggest it. This company is very sneaky, and claims that > the incredibly poor service and frequent downtime is simply out of > their hand. They offer a "completely unlimited package" for xxxxx > in which they CLAIM "as much connectivity as your radio allows". > After compiling data from around 100+ bandwidth connections tests > over the course of 6 months, with the average speed being around > 7Mbits (896 kilobytes). The pricing is not even close to > reflecting the service, the cap on the xxxxxx package is 10Mbits, > so I am not even reaching the average on that. I can only say that > the highest tier package is nothing short of a scam. Whenever I > called to complain about this outrageous service, I was told that > it was too bad, and that nothing will be done. xxxxxxxxxxxxxx is a > conman, relying on shady business tactics to further his greed." > > btw - i can't recall any downtime within the last year and, well, > i just love human beings. > > i am wondering - - am i asking too much out of these access > points? > > usage graphed - > > access point 1 - > > > > access point #2 > > > > > btw - i should add the kid who filed the complaint lives in his > parents barn (yes, i said barn) and has > his own connection separate from his parents. > > question - am i asking too much of these access points? > > yes - i'm waiting on the rocket 2ac prism - - and these are our > two busiest 2.4 rockets - - but > i am also getting complaints on other parts of our network. > > ok - thanks in advance. > > > > > > -------------------------------------------------------------------------- > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > > > > > > > -- > > -RickG KyWiFi > > > ------------------------------------------------------------------------------ > > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ Ubnt_users mailing list Ubnt_users@wispa.org http://lists.wispa.org/mailman/listinfo/ubnt_users
