Yes and the time frame matches the 5.6.x FW suspicion. It comes & goes and so far I have not been able to pinpoint it.
On Wed, Jan 4, 2017 at 11:44 PM, Ken Patrick <patr...@my9ja.com> wrote: > Jay, > > We get these complaints from customers and I have always ignored it as > long as everything looks fine from our end. > But this has increased significantly since the Virus and 5.6.x firmware > and I think we need to critically look at it and not dismiss it. There is > no way a ton of customers can be hallucinating at the same time > > The complaints are usually in the form of its slow or the internet goes > off and on especially if you are on the DFS band. > > Is anyone else experiencing this kinds of complaints ?? > > > Regards > > > On Thu, Jan 5, 2017 at 4:45 AM, CBB - Jay Fuller < > par...@cyberbroadband.net> wrote: > >> >> oh, if you're wondering, management downgraded him to our lowest package >> today and said "do not upgrade him even if he asks" >> we suspect he'll visit his parents more :) >> base package is 3 meg >> >> >> >> ----- Original Message ----- >> *From:* CBB - Jay Fuller <par...@cyberbroadband.net> >> *To:* Ubiquiti Users Group <ubnt_users@wispa.org> >> *Sent:* Wednesday, January 4, 2017 9:40 PM >> *Subject:* [Ubnt_users] 2.4 throughput. gotta love being a wisp >> >> >> We've got an average of 14 users on our 2.4 rockets. 10 mhz channels. >> some are sectors, some are omnis. >> >> Currently one 2.4 rocket has 13 connections (one guy dropped for >> t-mobile??!!) I guess that makes sense, no one >> else has t-mobile down here.... - so here are the current stats : >> >> airmax quality - 83% >> airmax capacity - 80% >> >> here is the stations list and their signals - >> >> >> Access point is running 6.0 ; stations are 5.6.3 >> That'll change soon - maybe end of January. >> >> >> I have a 2nd 2.4 rocket we are also monitoring - it also has 14 users on >> it >> >> airmax quality is 75% >> airmax capacity is 70% >> >> also running 6.0 stations are 5.6.3 >> >> \ >> >> I am selling 10 meg packages off these access points. In some cases >> folks are buying more than that. >> Sometimes I can get 22 meg linktests using the ubnt speed tests. >> >> I've noticed in the last week or two i've seen people disconnecting - >> >> "i'm only getting 2 meg, this is not acceptable" >> >> here's my favorite - a kid files a complaint against us with the bbb - >> >> "If you can avoid doing business with this company, I would STRONGLY >> suggest it. This company is very sneaky, and claims that the incredibly >> poor service and frequent downtime is simply out of their hand. They offer >> a "completely unlimited package" for xxxxx in which they CLAIM "as much >> connectivity as your radio allows". After compiling data from around 100+ >> bandwidth connections tests over the course of 6 months, with the average >> speed being around 7Mbits (896 kilobytes). The pricing is not even close to >> reflecting the service, the cap on the xxxxxx package is 10Mbits, so I am >> not even reaching the average on that. I can only say that the highest tier >> package is nothing short of a scam. Whenever I called to complain about >> this outrageous service, I was told that it was too bad, and that nothing >> will be done. xxxxxxxxxxxxxx is a conman, relying on shady business tactics >> to further his greed." >> >> btw - i can't recall any downtime within the last year and, well, i just >> love human beings. >> >> i am wondering - - am i asking too much out of these access points? >> >> usage graphed - >> >> access point 1 - >> >> >> access point #2 >> >> >> >> btw - i should add the kid who filed the complaint lives in his parents >> barn (yes, i said barn) and has >> his own connection separate from his parents. >> >> question - am i asking too much of these access points? >> >> yes - i'm waiting on the rocket 2ac prism - - and these are our two >> busiest 2.4 rockets - - but >> i am also getting complaints on other parts of our network. >> >> ok - thanks in advance. >> >> >> >> >> ------------------------------ >> >> _______________________________________________ >> Ubnt_users mailing list >> Ubnt_users@wispa.org >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >> _______________________________________________ >> Ubnt_users mailing list >> Ubnt_users@wispa.org >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > > -- -RickG KyWiFi
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