By the way, here is the URL where you can find the link to an online form: http://www.accc.gov.au/content/index.phtml/itemId/54217#h2_38
link is titled: General complaints form (opens in new window) <http://www.accc.gov.au/content/maintain/create/index.phtml?contentTypeItemId=9133&informationSpaceItemId=268347&fromItemId=21094&inPop=1&returnUrl=.&type=Other> have fun! > > >
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