I just want to say I agree people should not be emailing this list to ask about
the status of bugs. This will do nothing but stop developers subscribing to
this list. Ubuntu is a Community project with *some* financial support from
Canonical, I'm a programmer and I submit bug fixes in my spare time. I would
love this list to become a useful developer hangout but in almost a year of
subscribing most of what I have witnessed is people arguing about things.
To offer some solutions to the bug that is being discussed I see three options:
1. Wait patiently and hope that it gets attention, no need to post on this list
any progress will be reported by the devs on launchpad this is what its for.
2. Pay for Canonical support as previously suggested and talk to them about a
bug fix.
3. Join the Ubuntu commnity effort. If this bug is triaged, seeming easy to
fix, and affects many users why not start up a donation compain so that you can
hire a developer to fix it. You can describe your problem and the amount you
are offering to fix on a site like www.odesk.com
Good luck,
Tim
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Today's Topics:
1. RE: multiple reports of same bug-needs fixing (Lindsey Augustine)
2. Re: multiple reports of same bug-needs fixing (Evan Huus)
3. RE: multiple reports of same bug-needs fixing (Sam Smith)
4. RE: multiple reports of same bug-needs fixing (Sam Smith)
5. Re: multiple reports of same bug-needs fixing (Akkana Peck)
6. Re: multiple reports of same bug-needs fixing (Phillip Susi)
----------------------------------------------------------------------
Message: 1
Date: Fri, 1 Jun 2012 11:43:34 -0400
From: Lindsey Augustine <lindtine...@hotmail.com>
To: <ubu...@kitterman.com>, <ubuntu-devel-discuss@lists.ubuntu.com>
Subject: RE: multiple reports of same bug-needs fixing
Message-ID: <snt126-w474a99e39ac06e727a7c55e2...@phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
I'm a solitary home user. Is there a paid support path that I can follow? The
support paths I found all were very expensive. hundreds of dollars.
It was not my intention to spam. But my attempts on the forum, AskUbuntu, and
my initial emails here all asking for information got no help, indeed little
response other than posts describing how many other people have the same
problem. None of my initial emails here, where I asked for ideas, advice,
apprisal that devs are aware of the bug and are address it or not addressing
it, possible solutions, etc, went unanswered. So I kept asking. Thank you for
finally respsonding.
I do think it is not right that a serious bug exists like this and that work
arounds that can address the bug (eg, rc.local) suffer from bugs of their own
that prevent moderation/partial-fix of the problem. This kind of thing should
be a priority to address at least one of these bugs considering this. If
nothing else because it's an LTS, which people count on to be stable.
I do appreciate all the work that ubuntu devs do. Yet I think this is something
that needs to be addressed for Precise. An update to address these issues or
some kind of fix that developers can post or answer on AskUbuntu that will
temporarily resolve the problem. I have an AskUbuntu question open on it. It
would be great to learn of a solution to moderate the problem. Nothing I've
tried with rc.local has worked because of the rc.local bug.
> From: ubu...@kitterman.com
> To: ubuntu-devel-discuss@lists.ubuntu.com
> Subject: Re: multiple reports of same bug-needs fixing
> Date: Thu, 31 May 2012 20:45:48 -0400
>
> On Thursday, May 31, 2012 02:00:21 PM Paul Graydon wrote:
> > On 05/31/2012 01:41 PM, Jeremy Bicha wrote:
> > > On 31 May 2012 18:58, Lindsey Augustine<lindtine...@hotmail.com> wrote:
> > >> All these bugs describe the same problem: Max Brightness at boot. There
> > >> are
> > >> a lot of people with this problem.
> > >>
> > >> Will the developers please address these reports?
> > >
> > > Please stop spamming this list. It is spam to post basically the same
> > > thing three days in a row. Repeating yourself won't help the bug get
> > > fixed any sooner.
> > >
> > > Jeremy
> >
> > Whilst I agree with you that the repeated spamming is annoying and
> > shouldn't be happening (and is possibly counter-productive at best),
> > it's worth pointing out that the earliest one of those bug reports was
> > triaged around 6 months ago by pitti, and there has been absolutely no
> > official communication on the ticket, not even a brief message. As far
> > as people know what to them seems a trivial bug means squat diddly to
> > Ubuntu, and no one is interested in fixing it. Is it really surprising
> > that after 6 months people might be a little frustrated and resorting in
> > this?
>
> It's quite reasonable that people get frustrated, but 'resorting to this'
> isn't productive. There are more bugs than there are people to fix them and
> in
> a community project like Ubuntu screaming loudly doesn't help. It is, in
> fact
> (as you suggest is a possibility) generally counter productive.
>
> If someone really wants an escalation path to get some attention on a bug,
> they should go buy a commercial support contract from Canonical (they aren't
> very expensive in the scheme of things) and complain through that path. I'd
> imagine there's more attention being paid to bugs that customers complain
> about.
>
> Scott K
>
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> Modify settings or unsubscribe at:
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Message: 2
Date: Fri, 1 Jun 2012 11:58:15 -0400
From: Evan Huus <eapa...@gmail.com>
To: Lindsey Augustine <lindtine...@hotmail.com>
Cc: ubuntu-devel-discuss@lists.ubuntu.com
Subject: Re: multiple reports of same bug-needs fixing
Message-ID:
<caoyndekjrbypntwptosonqa+fxrayxbdopmuwi7advjzjhj...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
On Fri, Jun 1, 2012 at 11:43 AM, Lindsey Augustine
<lindtine...@hotmail.com> wrote:
> I'm a solitary home user. Is there a paid support path that I can follow?
> The support paths I found all were very expensive. hundreds of dollars.
The one I found after a quick search starts at 105 USD [1] (per
desktop per year). While expensive, this is still somewhat cheaper
than an "unsupported" Windows license would be (a copy of Win7-Pro
runs around 300 USD, which is approximately 3 years of Ubuntu support
for a single user).
It is expensive, but not unreasonably so.
Evan
[1] http://www.ubuntu.com/business/desktop#services
------------------------------
Message: 3
Date: Fri, 1 Jun 2012 14:25:45 -0400
From: Sam Smith <smick...@hotmail.com>
To: <jbi...@ubuntu.com>, <ubuntu-devel-discuss@lists.ubuntu.com>
Subject: RE: multiple reports of same bug-needs fixing
Message-ID: <snt123-w4814bf132eefaa3d351e51c2...@phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
In defense of Lindsey,
I think it is a fair request that devs take a look at these issues. Looking at
the bug reports Lindsey linked, those reports came in during early Oneiric.
They should have been addressed for Precise. And the fact that the rc.local bug
exists in an LTS and still hasn't been addressed is a reasonable criticism.
It's reasonable for someone to seek feedback from the devs on it. Just saying.
> From: jbi...@ubuntu.com
> Date: Thu, 31 May 2012 19:41:09 -0400
> Subject: Re: multiple reports of same bug-needs fixing
> To: lindtine...@hotmail.com
> CC: ubuntu-devel-discuss@lists.ubuntu.com
>
> On 31 May 2012 18:58, Lindsey Augustine <lindtine...@hotmail.com> wrote:
> > All these bugs describe the same problem: Max Brightness at boot. There are
> > a lot of people with this problem.
> >
> > Will the developers please address these reports?
>
> Please stop spamming this list. It is spam to post basically the same
> thing three days in a row. Repeating yourself won't help the bug get
> fixed any sooner.
>
> Jeremy
>
> --
> Ubuntu-devel-discuss mailing list
> Ubuntu-devel-discuss@lists.ubuntu.com
> Modify settings or unsubscribe at:
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Message: 4
Date: Fri, 1 Jun 2012 15:59:03 -0400
From: Sam Smith <smick...@hotmail.com>
To: <rodney.da...@ubuntu.com>, <ubuntu-devel-discuss@lists.ubuntu.com>
Subject: RE: multiple reports of same bug-needs fixing
Message-ID: <snt123-w59edfb2ede1ea466d629b0c2...@phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
She sent one email on the 29th asking for feedback, info, help. received no
response.
She sent a second email on the next day. received no responses addressing her
email.
She sent a 3rd email on the third day. Still received no response, just
ridicule and accusations from devs that she's spamming.
I'd hardly call 3 emails over the course of 3 days spam!
I think she's got legitimate thing here. I get this attitude a lot too from
people who are supposed to have "ubuntu". It ain't right.
> Subject: RE: multiple reports of same bug-needs fixing
> From: rodney.da...@ubuntu.com
> To: smick...@hotmail.com
> CC: jbi...@ubuntu.com; ubuntu-devel-discuss@lists.ubuntu.com
> Date: Fri, 1 Jun 2012 15:10:04 -0400
>
> Dit?n e Fri, 01/06/2012 m? 14.25 -0400, Sam Smith ka shkruar:
> > In defense of Lindsey,
> >
> > I think it is a fair request that devs take a look at these issues.
> > Looking at the bug reports Lindsey linked, those reports came in
> > during early Oneiric. They should have been addressed for Precise. And
> > the fact that the rc.local bug exists in an LTS and still hasn't been
> > addressed is a reasonable criticism. It's reasonable for someone to
> > seek feedback from the devs on it. Just saying.
>
> There's a difference between seeking feedback or asking for some
> help, and continuously badgering a mailing list for a set of bugs
> to be fixed.
>
> It is reasonable to ask for help. It is not reasonable to spam a list
> with multiple threads on the exact same topic.
>
>
>
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Message: 5
Date: Fri, 1 Jun 2012 13:43:03 -0700
From: Akkana Peck <akk...@shallowsky.com>
To: ubuntu-devel-discuss@lists.ubuntu.com
Subject: Re: multiple reports of same bug-needs fixing
Message-ID: <20120601204303.ga10...@shallowsky.com>
Content-Type: text/plain; charset=us-ascii
Sam Smith writes:
> I'd hardly call 3 emails over the course of 3 days spam!
I definitely understand frustration over unfixed bugs -- I've felt
plenty of that myself. But on a big project, you have to think about
how things scale. What if everybody with an unfixed bug mailed this
list once a day? The list would consist of nothing but those
repeated emails, and it wouldn't be usable for anything.
I don't know what the answer is for getting bugs fixed faster.
But sending daily repeats to mailing lists -- especially lists that
don't even have many Ubuntu developers following them -- isn't it.
...Akkana
------------------------------
Message: 6
Date: Fri, 01 Jun 2012 20:28:06 -0400
From: Phillip Susi <ps...@ubuntu.com>
To: Sam Smith <smick...@hotmail.com>
Cc: ubuntu-devel-discuss@lists.ubuntu.com, rodney.da...@ubuntu.com
Subject: Re: multiple reports of same bug-needs fixing
Message-ID: <4fc95e16.20...@ubuntu.com>
Content-Type: text/plain; charset=ISO-8859-1
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
On 06/01/2012 03:59 PM, Sam Smith wrote:
>
> She sent one email on the 29th asking for feedback, info, help.
> received no response.
>
> She sent a second email on the next day. received no responses
> addressing her email.
>
> She sent a 3rd email on the third day. Still received no response,
> just ridicule and accusations from devs that she's spamming.
>
> I'd hardly call 3 emails over the course of 3 days spam!
Once is fine. A second time after a week or three is too. Three times in as
many days is the definition of spam.
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