On Tue, 25 Apr 2017 09:43:21 +0200 Alberto Salvia Novella <es204904...@gmail.com> wrote:
> Many people has been complaining through the years about not knowing > how to report bugs in Ubuntu. I have been asking those people why is > that, and they usually told me that the reporting bugs guide was too > long, hard to skim, and nobody would be willing to read it. > It wasn't till I putted a video-tutorial on the top of the page when > people stopped complaining about it. But that's just a dirty > work-around and shows that the guide doesn't fit well the average > user needs. > > > So for: > https://help.ubuntu.com/community/ReportingBugs > > I have written an improved version: > https://wiki.ubuntu.com/es20490446e/Reporting%20bugs > > > The criteria I have used has been: > - Adequate for the average person (https://goo.gl/GmzLhb) > - Fits 95% of cases, and leaves the rare ones out. > - Easy and straightforward, over correct. > - Removing the already guided steps by applications themselves. > - Removing the procedures only interesting for triagers. > - If something is unclear if it's useful, adding it when it shows to > be. > > > Please have a look at it and tell me if you see something painful > missing. Thank you. Quite simple indeed. One single thing at the moment (until I digest it all, including the potential impacts): we should *not* announce how to directly enter a bug in LP. Use ubuntu-bug. Otherwise, use ubuntu-bug. You are making filing a bug available to the average user, whatever an average user is. We know, already, that -- per your own words above -- these are the users that cannot read anything with many pages, paragraphs, sentences, words. If you allow these users to directly open bugs on LP (as opposed to using ubuntu-bug), then you taking out the *only* way we can guarantee a *minimum* of hard data about the system/progam/package affected. Cheers, ..C..
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