We've run into a whitelist problem several times. The key is getting
through to the right person in Voda to update the whitelist (last time I
tried, it was the TRaC team you want). Also worth checking that all the
GEO IP information for your address range is up to date.
There is an old thread in UKNOF with more details, though I suspect some
of the menu options may be out of date:
https://www.mail-archive.com/uknof@lists.uknof.org.uk/msg01965.html
Cheers,
Robin.
On 04/05/17 09:07, Paul Bone wrote:
Is there anyone from Vodafone on this list who could advise on
Vodafone Suresignal devices?
We have just taken over the internet supply of a site (so changed
customers IP addresses) and several users have Vodafone Suresignals
which no longer work after the switch. We have not changed their
routers just their IP addresses.
Vodafone 1^st line support just keeps telling the customers that the
ISP is blocking their IPsec tunnels which we are not. It looks to me
like Vodafone might have some whitelists for these devices but I am
speculating!
Thanks
Best regards, Paul
