Slightly off topic, but I sent a laptop (an Averatec refurb with factory warranty) back to the factory place on a RMA for warranty service. Just needed a fresh battery. But it's been there about a month, and they can't or won't tell me anything about it (though they agree that they have it). It's almost like they're sitting on it until the warranty runs out. I've given up on the "Advanced Customer Care Team". What's the next step? Postal Inspector? State consumer protection agency? Who polices these things? All very weird.
Judah
