My tactic for this kind of issue is to find their corporate email, and then write them a letter threatening the following: 1. BBB complaint 2. "I will tell all of my friends and family to never use your products again, and I'll tell as many other people as I can via the web."
When I did this to EB, for instance, they practically fell off their chairs trying to appease me. You are just one customer - the secret is to make yourself larger than that. Seeing as companies live and die by their reputation in this market, it's a real problem for them if you start getting noisy. The squeaky wheel gets the grease! -DMZ On Tue, 2005-09-20 at 07:26 -0400, J. Milgram wrote: > Rob <[EMAIL PROTECTED]> wrote: > > > > out. I've given up on the "Advanced Customer Care Team". What's the next > > > step? Postal Inspector? State consumer protection agency? Who polices > > > these things? All very weird. > > > > I recommend hiring goons. If goons have not been properly budgetted for, > > a visit in person (if possible) is a great way to get immediate action. > > I like the idea of do-it-yourself goonery but I forgot to mention > they're in Fremont, California! > >
