On Mon, Sep 19, 2005 at 08:11:09PM -0400, J. Milgram wrote: > Slightly off topic, but I sent a laptop (an Averatec refurb with factory > warranty) back to the factory place on a RMA for warranty service. Just > needed a fresh battery. But it's been there about a month, and they > can't or won't tell me anything about it (though they agree that they > have it). It's almost like they're sitting on it until the warranty runs > out. I've given up on the "Advanced Customer Care Team". What's the next > step? Postal Inspector? State consumer protection agency? Who polices > these things? All very weird.
I recommend hiring goons. If goons have not been properly budgetted for, a visit in person (if possible) is a great way to get immediate action. - Rob .
