Of course, after a certain amount of time, expecting bug-fixes on older versions wouldn't be reasonable either. Every software product has a "supported lifetime".
For example, if you found a bug in Windows 95, Microsoft would hardly be expected to provide a fix a this point in time. After a year or two following the major release of a software product, usually it's time to go on. Otherwise it becomes too expensive a product to support and sell and nobody could afford to buy it. doug On 3/14/04 7:56 AM, "Marian Petrides" <[EMAIL PROTECTED]> wrote: > I couldn't agree more with all the points you made. > > Marian > On Mar 13, 2004, at 5:56 PM, A.C.T. wrote: > >> Hi, Marian, >> >>> Ah, but what happens when those bug fixes come bundled with major >>> feature enhancements? Is that an update or an upgrade? Sounds like >>> an upgrade to me. >> >> That's an "upgrade", as it carries "major enhancements". >> Please don't get me wrong on this: I am willing to pay for "upgrades" >> (that I need) and I am expecting free "updates" where necessary! >> >> Now if a company decides to NOT bugfix their product "for free" for >> the honest customer the result - at least on the long run - will be: >> less customers. That's just what the market is like: The way you deal >> with your customers defines the way they deal with you. I have bought >> my license from Runrev because I think Revolution is a product that >> may help me creating some specific products. I haven't really started >> using it (as I really get headache from Transcript), so I cannot tell >> if I "need" an update or an upgrade right now :-) >> >>> I like your idea about having a choice in which upgrade you want to >>> take. I hope you'll post on this list what happens when you try to >>> use your free upgrade to go from 2.x to 3.x, because I suspect this >>> is an eventuality that RunRev had not anticipated and had not >>> intended. Clever reading on your part! >> >> Well, that's just what the license says: "Your key is valid for the >> current release and one upgrade." It does not say "and the next >> upgrade available", it clearly says "and one upgrade". So it is my >> choice which upgrade I want to have for free: if there are major >> enhancements in the next version it's most likely that I choose that. >> If the next-plus-one version is two years ahead, it's very likely that >> I also choose the next version as well. But if the frequency of >> upgrades should be three/four a year, it's very likely that I do not >> upgrade to the very next but one of the following versions. According >> to the license that's what the key is for: "one free upgrade". I >> consider this a fair license and I am going to change some of my own >> licenses according to this idea. >> >> Back to "updates": Software nearly never ever is "bug-free". A >> cooperative way to keep your customers satisfied is handing out >> "patches" (or call them "updates"), because this shows: You do care >> for what you have done. That's true especially for companies that have >> limited resources: The smaller your budget is the more important it is >> to have satisfied customers (I tend to call them "partners") that are >> willing to pay for "real upgrades", because you fix the bugs you made >> in the product you sold them. Only big companies can allow themselves >> to ignore that they have made mistakes (do I need to name some?) and >> "sell every bugfix as an upgrade". From the cooperative side this >> leads to short-term partnerships, and it's up to the company to decide >> if they prefer that to long-term partnerships with customers/partners >> that pay for "real upgrades" because you care for your product. >> >> Marc Albrecht >> A.C.T. / level-2 >> Glinder Str. 2 >> 27432 Ebersdorf >> Deutschland >> Tel. 04765-830060 >> Fax. 04765-830064 >> >> _______________________________________________ >> use-revolution mailing list >> [EMAIL PROTECTED] >> http://lists.runrev.com/mailman/listinfo/use-revolution >> > > _______________________________________________ > use-revolution mailing list > [EMAIL PROTECTED] > http://lists.runrev.com/mailman/listinfo/use-revolution > > This email has been screened by Engate Spam Sentinel _______________________________________________ use-revolution mailing list [EMAIL PROTECTED] http://lists.runrev.com/mailman/listinfo/use-revolution
