It almost sounds like RevConWest... Almost.
Just to play Devil's Advocate, how do you know that your participating end-users are not hand-picked to ensure a certain outcome? Not that I'm accusing you of doing that, but I participated in an external evaluator session for our first online master's degree. The fur was positively flying (and most improbably, not on my particular account), but when I later voiced some of my concerns to the program head, she seemed most blissful in her ignorance. Later, when the program made its self-assessment to a national conference, what I had witnessed had been entirely sugar-coated. I love the process you describe. I guess it all depends upon the willingness of the company to actually listen to what is being said as opposed to hearing what they would like to hear. Your customers are most fortunate that your company is of the former rather than the latter. Rev clearly has the opportunity to be of the former as well. Judy On Wed, 12 Apr 2006 [EMAIL PROTECTED] wrote: > I fully agree with this approach. It makes for a win/win situation for > both the company as well as the established customer base. As a matter of > fact, our company utilizes a certain high-end system that is > internationally respected in the industry. Each year, a group of end-users > and management attends an event which allows us direct access to the > developers of our chosen system. The users sit down and voice their > concerns, problems, bugs, feature requests, etc. to the entire group of > developers and leaders of this company. We even vote on what is most > important, and user opinion actually carries more weight than anything > else. After all, the customer is always right. It's like bugzilla, but > without the clunky interface, and you leave the event knowing that your > votes and input have made a real difference in the direction of the > product. _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
