Jacque, > If you have spam filters in place, please whitelist "runrev.com" and be > sure to send your question from an account with a working email address > which you check regularly.
There was a period from 2/9/2006 to 5/13/2006 in which I received absolutely NO email from Rev... including the use-rev list, support requests, trial key requests, marketing materials, everything. (Luckily I had the gmane newsgroup interface for the list.) The messages were NOT being caught in my ISP's or email client's spam filter. It was some other problem. I tried writing RunRev about the issue but never got a definitive response (to my "backup" MSN email). I assume the problem was eventually caught by Rev, because it started working again. If your customer sent their requests during that time frame, he was likely also affected by the issue. > This happens over and over again. Either the customer doesn't trust us to > keep their email address private (which we always do) so they invent a new > one they forget to check, or else they have filters set up that interpret > the ticketing system's email as spam. I use a custom address for every external site that I use. It's not just because of trust issues. It makes it very easy to sort everything addressed to "runrev(at)wjm.org" into the appropriate folder. If you think of it, runrev sends stuff from several different addresses, and I would never be able to anticipate in advance what that address might be. It also very useful when a company has asked whether it can "share your address" with "partners who provide valuable discounts." You can easily see when that has happened, and who shared the address. But on the pure-spam issue it does help even with reputable companies. Apparently a virus harvested my email address from a well-known disk defragmentation company. (I truly doubt they would intentionally spam me for penny-stocks and replica watches.) It was a simple matter to "kill" that email address with a filter and register a new address with that company. If I used the same address for everything, I would never have been able ti identify and solve the problem. _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution