Assuming that the users are connecting to a Windows device since it's via RDP. Is it possible that 1) user A and user B are both connecting to the same Windows device and 2) either they're connecting to the "console" session and/or 3) the Windows device doesn't have terminal services and just allows a single (limited) number of remote desktop connection, and user B is inadvertently forcibly logging user A off? I ask since you say that they're losing work, but a RDP disconnect / reconnect shouldn't log off the session on the Windows device, just disconnect it. There are also registry settings / Terminal Services configs / group policies to force a session to log off if it's disconnected.
Maybe you can describe your environment a bit more? If you're indeed connecting to a Windows terminal server, and if you have access to Windows workstations that can connect to your RDP sessions, try to replicate the setup with mstsc (Remote Desktop Connection) and see if the same disconnect / log off issue happens. On Tue, Sep 21, 2021 at 9:51 AM Mike Jumper <mike.jum...@glyptodon.com> wrote: > On Tue, Sep 21, 2021 at 4:58 AM Jose Moreno Delgado <jose_tel...@msn.com> > wrote: > >> Hi, we have a stable Guacamole solution running properly, but we have >> noticed that when a user is connected to a device through RDP and a second >> user runs a new RDP session (same or another device) drops and reconnect >> message appears in the screen of previously connected users. They are able >> to reconnect properly, but this is disturbing them because they lose their >> work. We have experienced this behavior using Guacamole 1.2.0 as native in >> a CentOS 7 machine and when using Guacamole 1.3.0 on docker system running >> in a Linux Ubuntu 20.0.4, can you tell us if this is a normal behavior? We >> don't have network problems (we have tested switches and cables/ports) and >> when using ssh tunnels to connect to same machines in alternate scenario >> this problem is not present. BR. >> > > No, you should not experience any drops whatsoever. The system is > specifically designed and intended to provide access to a variety of > connections for multiple users concurrently, with no assumptions regarding > whether the connections made available to each user are logically different. > > Is there anything on the network between your users and Guacamole that > might be interfering with connections? Do you see any warnings or errors in > the logs when you see unexpected behavior? > > Michael Jumper > CEO, Lead Developer > Glyptodon Inc <https://glyp.to/>. > -- Jonathan Hankins Homewood City Schools W: 205-877-4548 -- This e-mail is intended only for the recipient and may contain confidential or proprietary information. If you are not the intended recipient, the review, distribution, duplication or retention of this message and its attachments are prohibited. Please notify the sender of this error immediately by reply e-mail, and permanently delete this message and its attachments in any form in which they may have been preserved.
