Re: new fied in CustomerRequestType?

[Jacopo Cappellato]

On Jul 15, 2008, at 10:25 AM, Hans Bakker wrote:

Hi Jacopo,

thank you for your attention but where should i record that a certain
customerrequesttype is handled by which employees?

examples:
customer request type:  "request for quote" => sales department.
customer request type:  "request for support" => support department.
etc....

Jacopo

I was thinking you could use custom code in the service attached using ECA (also custom). Maybe you could create some template requests (one for every type of request) and set for them all the default roles you want to attach; then the service triggered by ECA could copy values from them.

Hans


On Tue, 2008-07-15 at 06:35 +0200, Jacopo Cappellato wrote:

On Jul 14, 2008, at 9:53 PM, Hans Bakker wrote:

Yes sure....but depending on the type of request I need to
automatically
add records to the CustRequestRole....

Yes, and you could use a SECA for this.

at creation time i can add the appropriate roles however when i want
to

created.....

change the allocation i have to go to all the places the request gets

Sorry but I don't understand this sentence :-(

Jacopo

On Mon, 2008-07-14 at 07:58 +0200, Jacopo Cappellato wrote:

so isn't is better to add a partyId to the customeRequestType entity?

Hi Hans,


special role for this?

Jacopo

On Jul 14, 2008, at 5:14 AM, Hans Bakker wrote:

why don't you use the CustRequestRole entity and (if needed) define a

to
an employee group, to be processed.

Therefore i was thinking about to add a partyId field to the
CustomerRequestType entity. This partyId can be a group which can
relate
to employees over the partyRelationship entity.

anybody any objections or a better suggestion?

Regards,
Hans

I have a customer who wants to allocate an incoming customer request

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