hi Erwan, I just put the new component in production at our company system.
I called it 'custserv' for customer service and is an extension of the project manager. This new component handles everything around the customer request and when work is required by an employee, can open a related task. functions currently included: (from the docbook document: - Customer Request (ticket) with several status values to track progess - Incoming Email (or telephone call not yet) are stored as a communicationEvent - Automatic creation of a customer request from a communication event - Possibility to add attachments to communication events and customer requests - Separate stored communication events related to a customer request - Incoming email will automatically relate to the customer request again via a #CR code in the subject line. - Assignment of a customer request to a project task and in turn to a person who can register time which can be invoiced automatically - Satus screen showing open/inprocess and draft customer requests - Incoming email and customer requests can be handled by separate employees. - List all communication events for a customer or a specific request. - Extensive search function within communication events and customer requests With this component, programmers do not need an company email and still can communicate with the customer. Regards, Hans On Mon, 2010-03-22 at 10:31 +0100, Erwan de FERRIERES wrote: > Le 16/03/2010 14:38, Hans Bakker a écrit : > > Hi Amando. > > > > Reporting of the project manager is currently limited to the > > projectoverview. > > > > I am developing a more extensive project manager which will be available > > later this year. > > > > Regards, > > Hans > > Hi Hans, > > what are the next functionnalities you will be introducing ? > Will you create a new module, or will this be integrated to the actual > projectmgr ? > And last question, when is later ? > > Thanks, > -- Ofbiz on twitter: http://twitter.com/apache_ofbiz Myself on twitter: http://twitter.com/hansbak Antwebsystems.com: Quality services for competitive rates.
