Tim, It is always 'nice' to see you are keeping people together here. this was just answering a question from Erwan and now you are giving me even more reason to bring out components outside of ofbiz.
have a nice day. Regards, Hans On Mon, 2010-03-22 at 08:52 -0600, Tim Ruppert wrote: > Seems interesting Hans - wished it had been in OFBiz, but much like the > OpenTaps stuff that is not licensed under apache and none of us can > technically work on - please have your discussions off list about your new > components that you are building outside of OFBiz. > > Cheers, > Ruppert > > On Mar 22, 2010, at 8:49 AM, Hans Bakker wrote: > > > hi Erwan, > > > > I just put the new component in production at our company system. > > > > I called it 'custserv' for customer service and is an extension of the > > project manager. > > > > This new component handles everything around the customer request and > > when work is required by an employee, can open a related task. > > > > functions currently included: (from the docbook document: > > - Customer Request (ticket) with several status values to track progess > > - Incoming Email (or telephone call not yet) are stored as a > > communicationEvent > > - Automatic creation of a customer request from a communication event > > - Possibility to add attachments to communication events and customer > > requests > > - Separate stored communication events related to a customer request > > - Incoming email will automatically relate to the customer request again > > via a #CR code in the subject line. > > - Assignment of a customer request to a project task and in turn to a > > person who can register time which can be invoiced automatically > > - Satus screen showing open/inprocess and draft customer requests > > - Incoming email and customer requests can be handled by separate > > employees. > > - List all communication events for a customer or a specific request. > > - Extensive search function within communication events and customer > > requests > > > > With this component, programmers do not need an company email and still > > can communicate with the customer. > > > > Regards, > > Hans > > > > > > > > On Mon, 2010-03-22 at 10:31 +0100, Erwan de FERRIERES wrote: > >> Le 16/03/2010 14:38, Hans Bakker a écrit : > >>> Hi Amando. > >>> > >>> Reporting of the project manager is currently limited to the > >>> projectoverview. > >>> > >>> I am developing a more extensive project manager which will be available > >>> later this year. > >>> > >>> Regards, > >>> Hans > >> > >> Hi Hans, > >> > >> what are the next functionnalities you will be introducing ? > >> Will you create a new module, or will this be integrated to the actual > >> projectmgr ? > >> And last question, when is later ? > >> > >> Thanks, > >> > > -- > > Ofbiz on twitter: http://twitter.com/apache_ofbiz > > Myself on twitter: http://twitter.com/hansbak > > Antwebsystems.com: Quality services for competitive rates. > > > -- Ofbiz on twitter: http://twitter.com/apache_ofbiz Myself on twitter: http://twitter.com/hansbak Antwebsystems.com: Quality services for competitive rates.
