Seems interesting Hans - wished it had been in OFBiz, but much like the OpenTaps stuff that is not licensed under apache and none of us can technically work on - please have your discussions off list about your new components that you are building outside of OFBiz.
Cheers, Ruppert On Mar 22, 2010, at 8:49 AM, Hans Bakker wrote: > hi Erwan, > > I just put the new component in production at our company system. > > I called it 'custserv' for customer service and is an extension of the > project manager. > > This new component handles everything around the customer request and > when work is required by an employee, can open a related task. > > functions currently included: (from the docbook document: > - Customer Request (ticket) with several status values to track progess > - Incoming Email (or telephone call not yet) are stored as a > communicationEvent > - Automatic creation of a customer request from a communication event > - Possibility to add attachments to communication events and customer > requests > - Separate stored communication events related to a customer request > - Incoming email will automatically relate to the customer request again > via a #CR code in the subject line. > - Assignment of a customer request to a project task and in turn to a > person who can register time which can be invoiced automatically > - Satus screen showing open/inprocess and draft customer requests > - Incoming email and customer requests can be handled by separate > employees. > - List all communication events for a customer or a specific request. > - Extensive search function within communication events and customer > requests > > With this component, programmers do not need an company email and still > can communicate with the customer. > > Regards, > Hans > > > > On Mon, 2010-03-22 at 10:31 +0100, Erwan de FERRIERES wrote: >> Le 16/03/2010 14:38, Hans Bakker a écrit : >>> Hi Amando. >>> >>> Reporting of the project manager is currently limited to the >>> projectoverview. >>> >>> I am developing a more extensive project manager which will be available >>> later this year. >>> >>> Regards, >>> Hans >> >> Hi Hans, >> >> what are the next functionnalities you will be introducing ? >> Will you create a new module, or will this be integrated to the actual >> projectmgr ? >> And last question, when is later ? >> >> Thanks, >> > -- > Ofbiz on twitter: http://twitter.com/apache_ofbiz > Myself on twitter: http://twitter.com/hansbak > Antwebsystems.com: Quality services for competitive rates. >
