Nezar, Log into the Cloudstack UI.
Click on "Infrastructure" on the left menu. Click on View All below "System VMs". find the item marked "Secondary Storage VM" and then click on the Name of that VM on the left (it will be s-XXXX-VM). You'll see a bunch of information about the VM. Find the Host line and also the Link Local IP Address line and then follow the original instructions in my previous email. - Si ________________________________________ From: Shweta Agarwal <shweta.agarw...@accelerite.com> Sent: Wednesday, March 16, 2016 12:16 AM To: users@cloudstack.apache.org Subject: Re: Unable to create a New VM - Error message: Unable to start instance due to Unable to get answer that is of class com.cloud.agent.api.StartAnswer Hi Nezar, You can find host name on detail view of SSVM in UI . You can also use list api command listSystemVms to get the host details of system vms. Thanks Shweta ________________________________________ From: Nezar Madbouh <nezar.madb...@ipscape.com.au> Sent: Wednesday, March 16, 2016 9:58 AM To: users@cloudstack.apache.org Subject: Re: Unable to create a New VM - Error message: Unable to start instance due to Unable to get answer that is of class com.cloud.agent.api.StartAnswer Hi Simon, How can I find out which host the SSVM is on? Thanks & Regards, Nezar. On 16 March 2016 at 12:28, Simon Weller <swel...@ena.com> wrote: > Can you ssh into the Secondary Storage VM? > > This can be done by getting the link-local-ip address from the > infrastructure menu in the UI and then sshing into the host the SSVM is on > and issuing this command as root: ssh -i /root/.ssh/id_rsa.cloud -p 3922 > root@link-local-ip (replace link-local-ip with the link local ip). > > Try running the SSVM diangnostic script: > usr/local/cloud/systemvm/ssvm-check.sh > > - Si > ________________________________________ > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > Sent: Tuesday, March 15, 2016 7:49 PM > To: users@cloudstack.apache.org > Subject: Re: Unable to create a New VM - Error message: Unable to start > instance due to Unable to get answer that is of class > com.cloud.agent.api.StartAnswer > > Hi Simon, > > Please see details below: > > > mysql> use cloud; select id, name, status, type from host where id = 5; > Reading table information for completion of table and column names > You can turn off this feature to get a quicker startup with -A > > Database changed > +----+------------------------------+--------+---------+ > | id | name | status | type | > +----+------------------------------+--------+---------+ > | 5 | eqx-cs-cmp-02.ipscape.com.au | up | routing | > +----+------------------------------+--------+---------+ > 1 row in set (0.00 sec) > > > > cat /var/log/cloudstack/agent/agent.log > com.cloud.utils.exception.CloudRuntimeException: > com.cloud.utils.exception.CloudRuntimeException: Can't find > volume:089ff3ca-9bff-402c-a14e-ea7a35aaad5c > at > > com.cloud.hypervisor.kvm.storage.KVMStoragePoolManager.getPhysicalDisk(KVMStoragePoolManager.java:262) > at > > com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.createVbd(LibvirtComputingResource.java:3921) > at > > com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.execute(LibvirtComputingResource.java:3789) > at > > com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.executeRequest(LibvirtComputingResource.java:1333) > at com.cloud.agent.Agent.processRequest(Agent.java:501) > at com.cloud.agent.Agent$AgentRequestHandler.doTask(Agent.java:808) > at com.cloud.utils.nio.Task.run(Task.java:84) > at > > java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) > at > > java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) > at java.lang.Thread.run(Thread.java:745) > agent.log.2016-03-03.gz (END) > > > > [root@eqx-cs-cmp-02 agent]# virsh pool-list > Name State Autostart > ----------------------------------------- > 2d0967f8-50d6-4d6d-87b7-4da0596f6924 active no > b3647480-5709-36eb-9ddd-e2c666f30b57 active no > e3831246-ff55-4af4-9964-a17565edaccc active no > > > > > [Root @ eqx-cs-cmp-02 agent] # df -h > Filesystem Size Used Avail Use% Mounted on > /dev/mapper/vg_root-lv_root > 203G 215G 1.3G 1% / > tmpfs 48g 48g 0 0% / dev / shm > / Dev / sda1 477m 427m 25M 6% / boot > xx.xx.xx.xx:/Cloudstack/primary > 7.6T 4.1T 3.5T 54% > /mnt/b3647480-5709-36eb-9ddd-e2c666f30b57 > > > > > I also noticed the following in cloudstack-agent.err > > libvirt: QEMU Driver error : Domain not found: no domain with matching name > 'i-11-600-VM' > libvirt: Storage Driver error : Storage volume not found: no storage vol > with matching name '089ff3ca-9bff-402c-a14e-ea7a35aaad5c' > > Your help is much appreciated, > Nezar > > > On 16 March 2016 at 11:03, Simon Weller <swel...@ena.com> wrote: > > > Nezar, > > > > ok, I just took a look at a pastebin you posted. > > > > I see it complaining about the inability to find a volume prior to > > throwing the host exception. > > > > Firstly, let's find out who host 5 is. Can you log into your MySQL server > > and run this: > > > > use cloud;select id,name,status,type from host where id=5; > > > > Can you post the results? > > > > If it's a host, can you post the /var/log/cloudstack/agent/agent.log from > > that host? > > > > And also run virsh pool-list on the host in question? > > > > - Si > > > > > > > > > > > > ________________________________________ > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > Sent: Tuesday, March 15, 2016 6:11 PM > > To: users@cloudstack.apache.org > > Subject: Re: Unable to create a New VM - Error message: Unable to start > > instance due to Unable to get answer that is of class > > com.cloud.agent.api.StartAnswer > > > > Hi Simon, > > > > When you say "double check your routers tied to the network", do you mean > > the physical routers or the virtual routers? > > > > When I try to create a VM in Prod Environment it fails. I can't ping the > > Prod virtual router from management server or Host. > > > > But I can ping Dev virtual router from management server and Host and I > was > > able to create a VM in Dev Environment. > > > > How can I troubleshoot the Prod Virtual router. I launched the console > but > > couldn't login. > > > > > > Please note that we need to take into consideration that the affected > > network is the Production network and we need to minimise service outage > as > > much as possible. > > > > Your help is much appreciated, > > Nezar > > > > > > > > On 16 March 2016 at 08:37, Simon Weller <swel...@ena.com> wrote: > > > > > I've seen this before where a Virtual Router has crashed and the > > > management server can't communicate with it. > > > Are you using an advanced network setup? > > > > > > If so, double check your routers tied to the network where you are > > > attempting to start an instance. > > > > > > - Si > > > > > > > > > ________________________________________ > > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > > Sent: Tuesday, March 15, 2016 4:02 PM > > > To: users@cloudstack.apache.org > > > Subject: Re: Unable to create a New VM - Error message: Unable to start > > > instance due to Unable to get answer that is of class > > > com.cloud.agent.api.StartAnswer > > > > > > Hi Glenn, > > > > > > We have 16 hosts, all KVM. > > > > > > The error is not specific to Host 5. Every time I try to create a VM it > > > gives me the same error message but on different host. > > > > > > How do I restart the agent on the host. Is it service affecting? > > > > > > Thanks very much for your help. > > > Neza > > > > > > On 15 March 2016 at 17:37, Glenn Wagner <glenn.wag...@shapeblue.com> > > > wrote: > > > > > > > Hi, > > > > > > > > Can you explain your environment first , how many hosts , what is > your > > > > hypervisors (KVM,Xenserver,VMware) > > > > > > > > The error seems to be with your Host 5 Hypervisor > > > > Resource [Host:5] is unreachable: > > > > > > > > Go to the infrastructure section and see what host5 is reporting, > > > > Have you tried to restart the agent on the Host? > > > > > > > > Thanks > > > > Glenn > > > > > > > > > > > > > > > > > > > > [image: ShapeBlue] <http://www.shapeblue.com> > > > > Glenn Wagner > > > > Senior Consultant , ShapeBlue > > > > d: * | s: +27 21 527 0091* <%7C%20s:%20+27%2021%20527%200091> | > m: > > > > *+27 73 917 4111* <+27%2073%20917%204111> > > > > e: *glenn.wag...@shapeblue.com | t: * > > > > <glenn.wag...@shapeblue.com%20%7C%20t:> | w: *www.shapeblue.com* > > > > <http://www.shapeblue.com> > > > > a: > > > > 2nd Floor, Oudehuis Centre, 122 Main Rd, Somerset West Cape Town 7130 > > > South Africa > > > > Shape Blue Ltd is a company incorporated in England & Wales. > ShapeBlue > > > > Services India LLP is a company incorporated in India and is operated > > > under > > > > license from Shape Blue Ltd. Shape Blue Brasil Consultoria Ltda is a > > > > company incorporated in Brasil and is operated under license from > Shape > > > > Blue Ltd. ShapeBlue SA Pty Ltd is a company registered by The > Republic > > of > > > > South Africa and is traded under license from Shape Blue Ltd. > ShapeBlue > > > is > > > > a registered trademark. > > > > This email and any attachments to it may be confidential and are > > intended > > > > solely for the use of the individual to whom it is addressed. Any > views > > > or > > > > opinions expressed are solely those of the author and do not > > necessarily > > > > represent those of Shape Blue Ltd or related companies. If you are > not > > > the > > > > intended recipient of this email, you must neither take any action > > based > > > > upon its contents, nor copy or show it to anyone. Please contact the > > > sender > > > > if you believe you have received this email in error. > > > > > > > > > > > > -----Original Message----- > > > > From: Nezar Madbouh [mailto:nezar.madb...@ipscape.com.au] > > > > Sent: Tuesday, 15 March 2016 5:45 AM > > > > To: users@cloudstack.apache.org > > > > Subject: Re: Unable to create a New VM - Error message: Unable to > start > > > > instance due to Unable to get answer that is of class > > > > com.cloud.agent.api.StartAnswer > > > > > > > > Hi Jeremy, > > > > > > > > I have uploaded the contents to http://pastebin.com/1J3mmgTh > > > > > > > > your help is much appreciated, > > > > Nezar. > > > > > > > > On 15 March 2016 at 13:46, Jeremy Peterson <jpeter...@acentek.net> > > > wrote: > > > > > > > > > I don't see any attachments can you create a pastebin. That's > easier > > > > > to look through as I think attachments are removed before being > sent > > > > > to user group. > > > > > > > > > > Jeremy > > > > > > > > > > > > > > > -------- Original message -------- > > > > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > > > > Date: 3/14/2016 6:38 PM (GMT-06:00) > > > > > To: users@cloudstack.apache.org > > > > > Subject: Unable to create a New VM - Error message: Unable to start > > > > > instance due to Unable to get answer that is of class > > > > > com.cloud.agent.api.StartAnswer > > > > > > > > > > Hi Shweta and Sadhu, > > > > > > > > > > Please find attached managerment-server.log which contains the logs > > > > > since I started creating a new VM (VM id 600). > > > > > > > > > > Please note that we don't have agent.log files > > > > > > > > > > Your help is much appreciated. > > > > > > > > > > Regards, > > > > > Nezar. > > > > > > > > > Find out more about ShapeBlue and our range of CloudStack related > > > services: > > > > IaaS Cloud Design & Build > > > > <http://shapeblue.com/iaas-cloud-design-and-build//> | CSForge – > rapid > > > > IaaS deployment framework <http://shapeblue.com/csforge/> > > > > CloudStack Consulting <http://shapeblue.com/cloudstack-consultancy/> > | > > > CloudStack > > > > Software Engineering > > > > <http://shapeblue.com/cloudstack-software-engineering/> > > > > CloudStack Infrastructure Support > > > > <http://shapeblue.com/cloudstack-infrastructure-support/> | > CloudStack > > > > Bootcamp Training Courses <http://shapeblue.com/cloudstack-training/ > > > > > > > > > > > > DISCLAIMER ========== This e-mail may contain privileged and confidential information which is the property of Accelerite, a Persistent Systems business. 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