Shutting down all the management services should clear the jobs.
________________________________________ From: Nezar Madbouh <nezar.madb...@ipscape.com.au> Sent: Tuesday, March 22, 2016 4:28 PM To: users@cloudstack.apache.org Subject: Re: Unable to create a New VM - Error message: Unable to start instance due to Unable to get answer that is of class com.cloud.agent.api.StartAnswer Hi Simon, I will plan to restart agents, libvirtd and management services. How do I clear hung jobs. Your help is much appreciated, Nezar. On 22 March 2016 at 23:03, Simon Weller <swel...@ena.com> wrote: > Nezar, > > I've looked through the code related to your release and it seems that in > order to throw this exception, 10 attempts have been made to retrieve the > disk information prior to the exception being thrown. > > It appears there is something really odd going on here. I'm starting to > wonder whether it might be worth while for you to stop all of your agents, > plus management server processes, restart libvirtd on each of the hosts and > then bring the agents back up prior to starting the management servers. > > There are a bunch of logs the pastebin you posted that seems to indicate > you have some jobs hung, for example: > > 2016-03-14 21:45:31,828 WARN [o.a.c.f.j.i.AsyncJobMonitor] > (Timer-1:ctx-0c090bd7) Task (job-9066) has been pending for 1660851 seconds > 2016-03-14 21:45:31,828 WARN [o.a.c.f.j.i.AsyncJobMonitor] > (Timer-1:ctx-0c090bd7) Task (job-8133) has been pending for 4253003 seconds > > Restarting the agents, libvirtd and management will not cause an outage > to your cloud, but I would suggest, if you decided to do this, you should > complete it in a maintenance window. > > - Si > > ________________________________________ > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > Sent: Sunday, March 20, 2016 10:27 PM > To: users@cloudstack.apache.org > Subject: Re: Unable to create a New VM - Error message: Unable to start > instance due to Unable to get answer that is of class > com.cloud.agent.api.StartAnswer > > Hi Simon, > > Please see answers to your questions below. I am not sure if I provided the > correct answer for the primary and secondary storage configuration. Please > let me know if this is not what you are after: > > > Can you screenshot and post somewhere your secondary storage configuration > and your primary storage configuration from the UI with the details? > > mysql> select * from configuration where name like '%secondary%'\G > *************************** 1. row *************************** > category: Account Defaults > instance: DEFAULT > component: management-server > name: max.account.secondary.storage > value: 400 > description: The default maximum secondary storage space (in GiB) that > can be used for an account > default_value: 400 > updated: NULL > scope: NULL > is_dynamic: 0 > *************************** 2. row *************************** > category: Project Defaults > instance: DEFAULT > component: management-server > name: max.project.secondary.storage > value: 400 > description: The default maximum secondary storage space (in GiB) that > can be used for a project > default_value: 400 > updated: NULL > scope: NULL > is_dynamic: 0 > *************************** 3. row *************************** > category: Hidden > instance: DEFAULT > component: management-server > name: secondary.storage.vm > value: +rwRhJOXPymbQOuAMLnhiw== > description: Deploys a VM per zone to manage secondary storage if true, > otherwise secondary storage is mounted on management server > default_value: NULL > updated: NULL > scope: NULL > is_dynamic: 0 > *************************** 4. row *************************** > category: Advanced > instance: DEFAULT > component: ExtensionRegistry > name: secondary.storage.vm.allocators.exclude > value: NULL > description: Extensions to exclude from being registered > default_value: NULL > updated: 2014-12-04 00:18:15 > scope: Global > is_dynamic: 0 > *************************** 5. row *************************** > category: NetworkManager > instance: DEFAULT > component: management-server > name: vm.network.nic.max.secondary.ipaddresses > value: NULL > description: Specify the number of secondary ip addresses per nic per vm > default_value: 256 > updated: NULL > scope: NULL > is_dynamic: 0 > 5 rows in set (0.00 sec) > > > mysql> select * from configuration where name like '%primary%'\G > *************************** 1. row *************************** > category: Account Defaults > instance: DEFAULT > component: management-server > name: max.account.primary.storage > value: 200 > description: The default maximum primary storage space (in GiB) that can > be used for an account > default_value: 200 > updated: NULL > scope: NULL > is_dynamic: 0 > *************************** 2. row *************************** > category: Project Defaults > instance: DEFAULT > component: management-server > name: max.project.primary.storage > value: 200 > description: The default maximum primary storage space (in GiB) that can > be used for a project > default_value: 200 > updated: NULL > scope: NULL > is_dynamic: 0 > *************************** 3. row *************************** > category: Storage > instance: DEFAULT > component: TemplateManager > name: primary.storage.download.wait > value: 10800 > description: In second, timeout for download template to primary storage > default_value: NULL > updated: NULL > scope: NULL > is_dynamic: 0 > 3 rows in set (0.00 sec) > > > > Also, what is the Cloudstack version you are running and what is the OS > you're running it on? > > Cloudstack 4.4.1 > > Centos 6.6 > > Are you using actimeo=0 in your NFS mount line? > > Primary storage on Hypervisors has the following parameters > 10.61.154.10:/Cloudstack/primary on > /mnt/b3647480-5709-36eb-9ddd-e2c666f30b57 type nfs > (rw,noatime,nfsvers=3,proto=tcp,hard,nolock,intr,addr=10.61.154.10) > > > Secondary storage on SSVM has the following parameters > 10.61.154.10:/Cloudstack/secondary on > /mnt/SecStorage/d11d5c92-6950-30e8-a0b5-3cd46a17ec14 type nfs4 > > (rw,relatime,vers=4,rsize=262144,wsize=262144,namlen=255,acdirmin=0,acdirmax=0,soft,proto=tcp,port=0,timeo=133,retrans=2147483647,sec=sys,clientaddr=10.61.154.70,minorversion=0,local_lock=none,addr=10.61.154.10) > > > Thanks & Regards, > Nezar. > > On 18 March 2016 at 23:50, Simon Weller <swel...@ena.com> wrote: > > > Also, what is the Cloudstack version you are running and what is the OS > > you're running it on? > > > > Are you using actimeo=0 in your NFS mount line? > > > > ________________________________________ > > From: Simon Weller <swel...@ena.com> > > Sent: Friday, March 18, 2016 7:40 AM > > To: users@cloudstack.apache.org > > Subject: Re: Unable to create a New VM - Error message: Unable to start > > instance due to Unable to get answer that is of class > > com.cloud.agent.api.StartAnswer > > > > Nexar, > > > > That's normal behaviour. You can only ssh to the link local on the host > > where the VM resides. > > > > Can you screenshot and post somewhere your secondary storage > configuration > > and your primary storage configuration from the UI with the details? > > > > - Si > > > > ________________________________________ > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > Sent: Thursday, March 17, 2016 8:19 PM > > To: users@cloudstack.apache.org > > Subject: Re: Unable to create a New VM - Error message: Unable to start > > instance due to Unable to get answer that is of class > > com.cloud.agent.api.StartAnswer > > > > Hi Simon, > > > > I just noticed that from other Hosts I can't ssh into the SSVM: > > > > [root@eqx-cs-cmp-01 ~]# ssh -i /root/.ssh/id_rsa.cloud -p 3922 > > root@169.254.3.161 > > ssh: connect to host 169.254.3.161 port 3922: No route to host > > > > > > I can only ssh from one Host: > > [root@eqx-cs-cmp-06 ~]# ssh -i /root/.ssh/id_rsa.cloud -p 3922 > > root@169.254.3.161 > > Linux s-11-VM 3.2.0-4-amd64 #1 SMP Debian 3.2.57-3 x86_64 > > > > Thanks & Regards, > > Nezar. > > > > On 18 March 2016 at 10:36, Nezar Madbouh <nezar.madb...@ipscape.com.au> > > wrote: > > > > > Hi Simon, > > > > > > Yes existing VMs are successfully running. Yesterday I was able to > create > > > a VM in Dev Environment but I can't create VMs in Prod environment. > > > > > > Thanks, > > > Nezar. > > > > > > On 18 March 2016 at 09:12, Simon Weller <swel...@ena.com> wrote: > > > > > >> I'm assuming you have other VMs successfully running, correct? So you > > can > > >> write to your primary storage. > > >> > > >> > > >> > > >> ________________________________________ > > >> From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > >> Sent: Thursday, March 17, 2016 4:43 PM > > >> To: users@cloudstack.apache.org > > >> Subject: Re: Unable to create a New VM - Error message: Unable to > start > > >> instance due to Unable to get answer that is of class > > >> com.cloud.agent.api.StartAnswer > > >> > > >> Hi Simon and Shweta, > > >> > > >> Please see the result below: > > >> > > >> root@s-11-VM:~# /usr/local/cloud/systemvm/ssvm-check.sh > > >> ================================================ > > >> First DNS server is 8.8.8.8 > > >> PING 8.8.8.8 (8.8.8.8): 48 data bytes > > >> 56 bytes from 8.8.8.8: icmp_seq=0 ttl=57 time=5.209 ms > > >> 56 bytes from 8.8.8.8: icmp_seq=1 ttl=57 time=0.936 ms > > >> --- 8.8.8.8 ping statistics --- > > >> 2 packets transmitted, 2 packets received, 0% packet loss > > >> round-trip min/avg/max/stddev = 0.936/3.072/5.209/2.137 ms > > >> Good: Can ping DNS server > > >> ================================================ > > >> Good: DNS resolves download.cloud.com > > >> ================================================ > > >> nfs is currently mounted > > >> Mount point is /mnt/SecStorage/d11d5c92-6950-30e8-a0b5-3cd46a17ec14 > > >> Good: Can write to mount point > > >> ================================================ > > >> Management server is 10.61.153.20. Checking connectivity. > > >> Good: Can connect to management server port 8250 > > >> ================================================ > > >> Good: Java process is running > > >> ================================================ > > >> Tests Complete. Look for ERROR or WARNING above. > > >> root@s-11-VM:~# > > >> > > >> Thanks & Regards, > > >> Nezar. > > >> > > >> On 17 March 2016 at 09:42, Simon Weller <swel...@ena.com> wrote: > > >> > > >> > Nezar, > > >> > > > >> > Log into the Cloudstack UI. > > >> > > > >> > Click on "Infrastructure" on the left menu. Click on View All below > > >> > "System VMs". find the item marked "Secondary Storage VM" and then > > >> click > > >> > on the Name of that VM on the left (it will be s-XXXX-VM). You'll > see > > a > > >> > bunch of information about the VM. Find the Host line and also the > > Link > > >> > Local IP Address line and then follow the original instructions in > my > > >> > previous email. > > >> > > > >> > - Si > > >> > > > >> > > > >> > > > >> > > > >> > > > >> > ________________________________________ > > >> > From: Shweta Agarwal <shweta.agarw...@accelerite.com> > > >> > Sent: Wednesday, March 16, 2016 12:16 AM > > >> > To: users@cloudstack.apache.org > > >> > Subject: Re: Unable to create a New VM - Error message: Unable to > > start > > >> > instance due to Unable to get answer that is of class > > >> > com.cloud.agent.api.StartAnswer > > >> > > > >> > Hi Nezar, > > >> > > > >> > You can find host name on detail view of SSVM in UI . > > >> > You can also use list api command listSystemVms to get the host > > details > > >> of > > >> > system vms. > > >> > > > >> > Thanks > > >> > Shweta > > >> > > > >> > > > >> > ________________________________________ > > >> > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > >> > Sent: Wednesday, March 16, 2016 9:58 AM > > >> > To: users@cloudstack.apache.org > > >> > Subject: Re: Unable to create a New VM - Error message: Unable to > > start > > >> > instance due to Unable to get answer that is of class > > >> > com.cloud.agent.api.StartAnswer > > >> > > > >> > Hi Simon, > > >> > > > >> > How can I find out which host the SSVM is on? > > >> > > > >> > Thanks & Regards, > > >> > Nezar. > > >> > > > >> > On 16 March 2016 at 12:28, Simon Weller <swel...@ena.com> wrote: > > >> > > > >> > > Can you ssh into the Secondary Storage VM? > > >> > > > > >> > > This can be done by getting the link-local-ip address from the > > >> > > infrastructure menu in the UI and then sshing into the host the > SSVM > > >> is > > >> > on > > >> > > and issuing this command as root: ssh -i /root/.ssh/id_rsa.cloud > -p > > >> 3922 > > >> > > root@link-local-ip (replace link-local-ip with the link local > ip). > > >> > > > > >> > > Try running the SSVM diangnostic script: > > >> > > usr/local/cloud/systemvm/ssvm-check.sh > > >> > > > > >> > > - Si > > >> > > ________________________________________ > > >> > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > >> > > Sent: Tuesday, March 15, 2016 7:49 PM > > >> > > To: users@cloudstack.apache.org > > >> > > Subject: Re: Unable to create a New VM - Error message: Unable to > > >> start > > >> > > instance due to Unable to get answer that is of class > > >> > > com.cloud.agent.api.StartAnswer > > >> > > > > >> > > Hi Simon, > > >> > > > > >> > > Please see details below: > > >> > > > > >> > > > > >> > > mysql> use cloud; select id, name, status, type from host where > id = > > >> 5; > > >> > > Reading table information for completion of table and column names > > >> > > You can turn off this feature to get a quicker startup with -A > > >> > > > > >> > > Database changed > > >> > > +----+------------------------------+--------+---------+ > > >> > > | id | name | status | type | > > >> > > +----+------------------------------+--------+---------+ > > >> > > | 5 | eqx-cs-cmp-02.ipscape.com.au | up | routing | > > >> > > +----+------------------------------+--------+---------+ > > >> > > 1 row in set (0.00 sec) > > >> > > > > >> > > > > >> > > > > >> > > cat /var/log/cloudstack/agent/agent.log > > >> > > com.cloud.utils.exception.CloudRuntimeException: > > >> > > com.cloud.utils.exception.CloudRuntimeException: Can't find > > >> > > volume:089ff3ca-9bff-402c-a14e-ea7a35aaad5c > > >> > > at > > >> > > > > >> > > > > >> > > > >> > > > com.cloud.hypervisor.kvm.storage.KVMStoragePoolManager.getPhysicalDisk(KVMStoragePoolManager.java:262) > > >> > > at > > >> > > > > >> > > > > >> > > > >> > > > com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.createVbd(LibvirtComputingResource.java:3921) > > >> > > at > > >> > > > > >> > > > > >> > > > >> > > > com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.execute(LibvirtComputingResource.java:3789) > > >> > > at > > >> > > > > >> > > > > >> > > > >> > > > com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.executeRequest(LibvirtComputingResource.java:1333) > > >> > > at com.cloud.agent.Agent.processRequest(Agent.java:501) > > >> > > at > > >> > com.cloud.agent.Agent$AgentRequestHandler.doTask(Agent.java:808) > > >> > > at com.cloud.utils.nio.Task.run(Task.java:84) > > >> > > at > > >> > > > > >> > > > > >> > > > >> > > > java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) > > >> > > at > > >> > > > > >> > > > > >> > > > >> > > > java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) > > >> > > at java.lang.Thread.run(Thread.java:745) > > >> > > agent.log.2016-03-03.gz (END) > > >> > > > > >> > > > > >> > > > > >> > > [root@eqx-cs-cmp-02 agent]# virsh pool-list > > >> > > Name State Autostart > > >> > > ----------------------------------------- > > >> > > 2d0967f8-50d6-4d6d-87b7-4da0596f6924 active no > > >> > > b3647480-5709-36eb-9ddd-e2c666f30b57 active no > > >> > > e3831246-ff55-4af4-9964-a17565edaccc active no > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > [Root @ eqx-cs-cmp-02 agent] # df -h > > >> > > Filesystem Size Used Avail Use% Mounted on > > >> > > /dev/mapper/vg_root-lv_root > > >> > > 203G 215G 1.3G 1% / > > >> > > tmpfs 48g 48g 0 0% / dev / shm > > >> > > / Dev / sda1 477m 427m 25M 6% / boot > > >> > > xx.xx.xx.xx:/Cloudstack/primary > > >> > > 7.6T 4.1T 3.5T 54% > > >> > > /mnt/b3647480-5709-36eb-9ddd-e2c666f30b57 > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > I also noticed the following in cloudstack-agent.err > > >> > > > > >> > > libvirt: QEMU Driver error : Domain not found: no domain with > > matching > > >> > name > > >> > > 'i-11-600-VM' > > >> > > libvirt: Storage Driver error : Storage volume not found: no > storage > > >> vol > > >> > > with matching name '089ff3ca-9bff-402c-a14e-ea7a35aaad5c' > > >> > > > > >> > > Your help is much appreciated, > > >> > > Nezar > > >> > > > > >> > > > > >> > > On 16 March 2016 at 11:03, Simon Weller <swel...@ena.com> wrote: > > >> > > > > >> > > > Nezar, > > >> > > > > > >> > > > ok, I just took a look at a pastebin you posted. > > >> > > > > > >> > > > I see it complaining about the inability to find a volume prior > to > > >> > > > throwing the host exception. > > >> > > > > > >> > > > Firstly, let's find out who host 5 is. Can you log into your > MySQL > > >> > server > > >> > > > and run this: > > >> > > > > > >> > > > use cloud;select id,name,status,type from host where id=5; > > >> > > > > > >> > > > Can you post the results? > > >> > > > > > >> > > > If it's a host, can you post the > > /var/log/cloudstack/agent/agent.log > > >> > from > > >> > > > that host? > > >> > > > > > >> > > > And also run virsh pool-list on the host in question? > > >> > > > > > >> > > > - Si > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > > > >> > > > ________________________________________ > > >> > > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > >> > > > Sent: Tuesday, March 15, 2016 6:11 PM > > >> > > > To: users@cloudstack.apache.org > > >> > > > Subject: Re: Unable to create a New VM - Error message: Unable > to > > >> start > > >> > > > instance due to Unable to get answer that is of class > > >> > > > com.cloud.agent.api.StartAnswer > > >> > > > > > >> > > > Hi Simon, > > >> > > > > > >> > > > When you say "double check your routers tied to the network", do > > you > > >> > mean > > >> > > > the physical routers or the virtual routers? > > >> > > > > > >> > > > When I try to create a VM in Prod Environment it fails. I can't > > ping > > >> > the > > >> > > > Prod virtual router from management server or Host. > > >> > > > > > >> > > > But I can ping Dev virtual router from management server and > Host > > >> and I > > >> > > was > > >> > > > able to create a VM in Dev Environment. > > >> > > > > > >> > > > How can I troubleshoot the Prod Virtual router. I launched the > > >> console > > >> > > but > > >> > > > couldn't login. > > >> > > > > > >> > > > > > >> > > > Please note that we need to take into consideration that the > > >> affected > > >> > > > network is the Production network and we need to minimise > service > > >> > outage > > >> > > as > > >> > > > much as possible. > > >> > > > > > >> > > > Your help is much appreciated, > > >> > > > Nezar > > >> > > > > > >> > > > > > >> > > > > > >> > > > On 16 March 2016 at 08:37, Simon Weller <swel...@ena.com> > wrote: > > >> > > > > > >> > > > > I've seen this before where a Virtual Router has crashed and > the > > >> > > > > management server can't communicate with it. > > >> > > > > Are you using an advanced network setup? > > >> > > > > > > >> > > > > If so, double check your routers tied to the network where you > > are > > >> > > > > attempting to start an instance. > > >> > > > > > > >> > > > > - Si > > >> > > > > > > >> > > > > > > >> > > > > ________________________________________ > > >> > > > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > >> > > > > Sent: Tuesday, March 15, 2016 4:02 PM > > >> > > > > To: users@cloudstack.apache.org > > >> > > > > Subject: Re: Unable to create a New VM - Error message: Unable > > to > > >> > start > > >> > > > > instance due to Unable to get answer that is of class > > >> > > > > com.cloud.agent.api.StartAnswer > > >> > > > > > > >> > > > > Hi Glenn, > > >> > > > > > > >> > > > > We have 16 hosts, all KVM. > > >> > > > > > > >> > > > > The error is not specific to Host 5. Every time I try to > create > > a > > >> VM > > >> > it > > >> > > > > gives me the same error message but on different host. > > >> > > > > > > >> > > > > How do I restart the agent on the host. Is it service > affecting? > > >> > > > > > > >> > > > > Thanks very much for your help. > > >> > > > > Neza > > >> > > > > > > >> > > > > On 15 March 2016 at 17:37, Glenn Wagner < > > >> glenn.wag...@shapeblue.com> > > >> > > > > wrote: > > >> > > > > > > >> > > > > > Hi, > > >> > > > > > > > >> > > > > > Can you explain your environment first , how many hosts , > what > > >> is > > >> > > your > > >> > > > > > hypervisors (KVM,Xenserver,VMware) > > >> > > > > > > > >> > > > > > The error seems to be with your Host 5 Hypervisor > > >> > > > > > Resource [Host:5] is unreachable: > > >> > > > > > > > >> > > > > > Go to the infrastructure section and see what host5 is > > >> reporting, > > >> > > > > > Have you tried to restart the agent on the Host? > > >> > > > > > > > >> > > > > > Thanks > > >> > > > > > Glenn > > >> > > > > > > > >> > > > > > > > >> > > > > > > > >> > > > > > > > >> > > > > > [image: ShapeBlue] <http://www.shapeblue.com> > > >> > > > > > Glenn Wagner > > >> > > > > > Senior Consultant , ShapeBlue > > >> > > > > > d: * | s: +27 21 527 0091* > > >> <%7C%20s:%20+27%2021%20527%200091> | > > >> > > m: > > >> > > > > > *+27 73 917 4111* <+27%2073%20917%204111> > > >> > > > > > e: *glenn.wag...@shapeblue.com | t: * > > >> > > > > > <glenn.wag...@shapeblue.com%20%7C%20t:> | w: * > > >> www.shapeblue.com > > >> > * > > >> > > > > > <http://www.shapeblue.com> > > >> > > > > > a: > > >> > > > > > 2nd Floor, Oudehuis Centre, 122 Main Rd, Somerset West Cape > > Town > > >> > 7130 > > >> > > > > South Africa > > >> > > > > > Shape Blue Ltd is a company incorporated in England & Wales. > > >> > > ShapeBlue > > >> > > > > > Services India LLP is a company incorporated in India and is > > >> > operated > > >> > > > > under > > >> > > > > > license from Shape Blue Ltd. Shape Blue Brasil Consultoria > > Ltda > > >> is > > >> > a > > >> > > > > > company incorporated in Brasil and is operated under license > > >> from > > >> > > Shape > > >> > > > > > Blue Ltd. ShapeBlue SA Pty Ltd is a company registered by > The > > >> > > Republic > > >> > > > of > > >> > > > > > South Africa and is traded under license from Shape Blue > Ltd. > > >> > > ShapeBlue > > >> > > > > is > > >> > > > > > a registered trademark. > > >> > > > > > This email and any attachments to it may be confidential and > > are > > >> > > > intended > > >> > > > > > solely for the use of the individual to whom it is > addressed. > > >> Any > > >> > > views > > >> > > > > or > > >> > > > > > opinions expressed are solely those of the author and do not > > >> > > > necessarily > > >> > > > > > represent those of Shape Blue Ltd or related companies. If > you > > >> are > > >> > > not > > >> > > > > the > > >> > > > > > intended recipient of this email, you must neither take any > > >> action > > >> > > > based > > >> > > > > > upon its contents, nor copy or show it to anyone. Please > > contact > > >> > the > > >> > > > > sender > > >> > > > > > if you believe you have received this email in error. > > >> > > > > > > > >> > > > > > > > >> > > > > > -----Original Message----- > > >> > > > > > From: Nezar Madbouh [mailto:nezar.madb...@ipscape.com.au] > > >> > > > > > Sent: Tuesday, 15 March 2016 5:45 AM > > >> > > > > > To: users@cloudstack.apache.org > > >> > > > > > Subject: Re: Unable to create a New VM - Error message: > Unable > > >> to > > >> > > start > > >> > > > > > instance due to Unable to get answer that is of class > > >> > > > > > com.cloud.agent.api.StartAnswer > > >> > > > > > > > >> > > > > > Hi Jeremy, > > >> > > > > > > > >> > > > > > I have uploaded the contents to > http://pastebin.com/1J3mmgTh > > >> > > > > > > > >> > > > > > your help is much appreciated, > > >> > > > > > Nezar. > > >> > > > > > > > >> > > > > > On 15 March 2016 at 13:46, Jeremy Peterson < > > >> jpeter...@acentek.net> > > >> > > > > wrote: > > >> > > > > > > > >> > > > > > > I don't see any attachments can you create a pastebin. > > That's > > >> > > easier > > >> > > > > > > to look through as I think attachments are removed before > > >> being > > >> > > sent > > >> > > > > > > to user group. > > >> > > > > > > > > >> > > > > > > Jeremy > > >> > > > > > > > > >> > > > > > > > > >> > > > > > > -------- Original message -------- > > >> > > > > > > From: Nezar Madbouh <nezar.madb...@ipscape.com.au> > > >> > > > > > > Date: 3/14/2016 6:38 PM (GMT-06:00) > > >> > > > > > > To: users@cloudstack.apache.org > > >> > > > > > > Subject: Unable to create a New VM - Error message: Unable > > to > > >> > start > > >> > > > > > > instance due to Unable to get answer that is of class > > >> > > > > > > com.cloud.agent.api.StartAnswer > > >> > > > > > > > > >> > > > > > > Hi Shweta and Sadhu, > > >> > > > > > > > > >> > > > > > > Please find attached managerment-server.log which contains > > the > > >> > logs > > >> > > > > > > since I started creating a new VM (VM id 600). > > >> > > > > > > > > >> > > > > > > Please note that we don't have agent.log files > > >> > > > > > > > > >> > > > > > > Your help is much appreciated. > > >> > > > > > > > > >> > > > > > > Regards, > > >> > > > > > > Nezar. > > >> > > > > > > > > >> > > > > > Find out more about ShapeBlue and our range of CloudStack > > >> related > > >> > > > > services: > > >> > > > > > IaaS Cloud Design & Build > > >> > > > > > <http://shapeblue.com/iaas-cloud-design-and-build//> | > > CSForge > > >> - > > >> > > rapid > > >> > > > > > IaaS deployment framework <http://shapeblue.com/csforge/> > > >> > > > > > CloudStack Consulting < > > >> > http://shapeblue.com/cloudstack-consultancy/> > > >> > > | > > >> > > > > CloudStack > > >> > > > > > Software Engineering > > >> > > > > > <http://shapeblue.com/cloudstack-software-engineering/> > > >> > > > > > CloudStack Infrastructure Support > > >> > > > > > <http://shapeblue.com/cloudstack-infrastructure-support/> | > > >> > > CloudStack > > >> > > > > > Bootcamp Training Courses < > > >> > http://shapeblue.com/cloudstack-training/ > > >> > > > > > >> > > > > > > > >> > > > > > > >> > > > > > >> > > > > >> > > > >> > > > >> > > > >> > DISCLAIMER > > >> > ========== > > >> > This e-mail may contain privileged and confidential information > which > > is > > >> > the property of Accelerite, a Persistent Systems business. It is > > >> intended > > >> > only for the use of the individual or entity to which it is > addressed. > > >> If > > >> > you are not the intended recipient, you are not authorized to read, > > >> retain, > > >> > copy, print, distribute or use this message. If you have received > this > > >> > communication in error, please notify the sender and delete all > copies > > >> of > > >> > this message. Accelerite, a Persistent Systems business does not > > accept > > >> any > > >> > liability for virus infected mails. > > >> > > > >> > > > > > > > > >
