Dave,
Like Rob, I've never had a problem with the mechanics of asking on AskLibO, but a few weeks ago
asked a "meta"-question related to yours ("LO help communities", Jan.21, if you
want to look it up in Nabble): How to determine the best place to ask a question. LO has a rich
panoply of help resources -- most notably AsLibO and this list, with some great people sharing
their knowledge on both, but usually (with notable exceptions) staying within one venue. [AskLibO
tends to get more traffic than this list.]
Given that diversity, and the fact that time is limited, it's perfectly
reasonable that people with knowledge, and a conscientious willingness to share
it, simply won't see questions for which they might have answers. I don't know
how to mitigate that problem, because I don't know how to integrate the
web-based AskLibO with a mailing list (or even with the web-based Nabble forum).
Reading between lines of the archives, I infer that the Ask system is or was a
project of Drew Jensen, who has been extremely helpful also as a content
contributor to LO in lots of ways, including on this list (and the earlier OO
list), as well as on AskLibO. Your LO email address indicates that you may know
him or have worked with him. Maybe you could take it up with him directly on
both these issues. Likely he has answers about your posting problems, and he
may have thoughts, from his Ask experience, about the number of questions that
don't make it to the full range of people with answers. If there are concerns
in TDF about the Ask system, that could be a particularly apt discussion at
this time.
John
On 2021-02-16 10:31, Dave Barton wrote:
Thanks for taking the time to reply Rob.
Unfortunately my experience of Ask is the total opposite of yours.
I log into Ask enter my question, add the details, tags, go through
the "I'm not a robot" reCAPTCHA and click the "Ask Your Question"
button and ZIP, nothing happens.
Tried with 4 different browsers and 3 OS, with same result.
Dave
-------- Original Message --------
From: Rob Jasper
Sent: Tuesday, February 16, 2021, 14:33 UTC
To: Dave Barton
Cc: LibreOffice Users
Subject: [libreoffice-users] How to ask a question on Ask LibreOffice?
Dave,
I never had a problem with ask. I just get there the easy way by
clicking Help -> Get help online. Type you question (or keyword) to
find equivalent questions and answers, after that click the orange
button to ask the question.
Success, Rob.
Op 16 feb. 2021, om 13:52 heeft Dave Barton het volgende geschreven:
Since I got no response to an earlier post to this list, I
attempted to post in the Ask forum. Numerous attempts to post
failed. I guess a bug report in Bugzilla is now the only option.
I recall some murmurings about TDF seeking an alternative to the
Ask software. In my opinion, this should happen sooner rather
than later.
Dave
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