Ah, sorry, I should have noticed. Presumably the OP paid for support?
On 2026-01-07 13:57, Dave Fisher wrote:
This happened because IONOS was cc’d on this post. I’m not sure why?
On Jan 7, 2026, at 10:54 AM, Robert Funnell <[email protected]> wrote:
I think this is considered to be spam?
On 2026-01-07 13:02, IONOS Support via users wrote:
Dear Customer
Thank you for contacting us.
In order to provide you with the best possible support, please provide me with
some more information about how I can help you.
If you created an account you should receive an email confirmation to your
email address on file, containing useful information for us to help you. For
example; Customer ID, Contract number, domain name, invoice number, etc.
Once I have a better understanding of your needs, I will be able to give you
the most appropriate support and advice.
If you still need further assistance, I would suggest that you contact us by
phone at 1-484-254-5555 so that we can help you with a solution much quicker
than via e-mail.
Sincerely,
Renz
Technical Support
1&1 IONOS Inc.
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