I get the error with this file, too, so we should probably open an issue
on it unless somebody who's familiar with XML can see what's wrong. Anybody?
Thomas Steel wrote:
I have suddenly remembered that you suggested I might send a copy of
the unopenable file. Here it is. Thanks, TS
--------------------------------------------------
From: "Barbara Duprey" <b...@onr.com>
Sent: Friday, May 14, 2010 9:00 PM
To: <users@openoffice.org>
Subject: Re: [users] OT: What is Bottom Posting?/TSteel
Thomas Steel wrote:
From: "Barbara Duprey" <b...@onr.com>
Sent: Friday, May 14, 2010 3:26 PM
To: <users@openoffice.org>
Subject: Re: [users] OT: What is Bottom Posting?/TSteel
Thomas Steel wrote:
<snip>
I am now frantic. If I type 'setup.exe' in the Search box, it just
gives me a list of e-mails to or from this help-site. I did
re-install OOo & it is on my desktop. But the only result of
re-downloading has been to make the later version of my affected
file unopenable in just the same way. TS
It sounds as if you're using your e-mail program's search, not the
one that comes from the Start menu. In any case, your best bet now
is probably to completely uninstall OOo; apparently something that
is retained across a reinstall is causing the problem, though it
doesn't sound like a user profile issue (the most common cause of
such difficulties). Leave the downloaded file on your desktop (or
wherever), make sure there is no soffice.bin process running, and
go through the Start > Control Panel, Programs-Uninstall a program,
and find OpenOffice.org. This time, select the Uninstall button. If
the unpacked installation files are still there after that
uninstall completes, delete them -- I think they should have been
found and deleted, but I'm not making assumptions at this point!
Same for any OOo folders in Program Files or your Startup menu. You
might also want to use a registry cleanup package like CCleaner
(www.piriform.com/ccleaner/download) to remove any other lingering
traces, if any exist.
After the uninstall has been completed, restart your system, then
use the downloaded file again to install a completely clean copy.
If that doesn't work, I'm stumped. You can send us a small example
file that gives you the problem (ODF attachments generally make it
to the list, or you can put it on a website and tell us where it
is). If it has the same problem for somebody else, we can generate
an issue in the problem tracking system to get the developers
involved in the analysis.
Before I attempt the uninstall you recommend, can you assure me that
it won't delete my files?
The files you create with OOo are not affected by any
uninstall/reinstall actions unless you have purposely stored them in
the same folders as the programs themselves -- and this would never
happen unless you forced it. The files you create are either in "My
Documents" or in a folder you specify when you save (for example one
that you have created for a particular project, person, or type of
file). You could only get into trouble if you purposely changed the
default path for file saving, or explicitly saved, to a folder
created by OOo for its own use.
And can you explain why I can open files if I go via the blue
desktop icon & then 'Open a file', but I can't open anything either
thro the desktop shortcuts or through the Windows document library?
I think what you're describing here is that the Windows file
associations for the filetypes are not set to let it automatically
find a program to execute when you double-click a file's icon --
either that, or the files were saved without an extension, such as
.ods for an ODF spreadsheet (you should always make sure that the
option to automatically save the extension is selected). Make sure
the files you are trying to open have their extensions, then right
click on one of them Choose Open With, and browse under Program
Files to the right OOo program (e.g., swriter.exe for .doc, .docx, or
.odt files). Select the option to always use this program for this
kind of file. You should only have to do this once for each extension.
(This of course is a new problem following my reinstall attempt).
This is a new computer (replacing a stolen one): it uses Windows 7,
which is new to me. Obviously I did a new installation of OOo when I
began & it seemed to work OK until last weekend's sudden blockage of
a file. TS
Yes, apparently something got seriously damaged somehow -- wish we
knew what caused the problem! Anyway, hopefully you'll be OK now.
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