CPHennessy wrote: > Hi all, > > I'd like to remind everyone of a few simple points which may help new users > get the most out of our answers: > > 1) For many new users they are not always the most comfortable at using the > internet nor email > Very true. Also, do not jump on users, in the list, about YOUR favorite method of posting. Some mail readers, such as Microsoft Outlook, put the reply text at the TOP of the message. Also, please read through RFC 1855 about how to handle this situation.
> 2) Many will not even know that users@openoffice.org is a mailing list, nor > even how a mailing list works > > Most are posting from GMANE or Google Groups and have no idea where their messages are going. Some folks expect PERSONAL attention to their problems. > 3) So we need to be patient and polite in our responses > > 4) We should also CC: the posters of messages that contain a "Delivered-to: > moderator" header since they are from users who are not subscribed and thus > they would otherwise not see our responses. > Correct. We should also include a line like this: I am but one person providing this reply out of my own time. Please do me and you the favor of saving time and replying to the users@openoffice.org mailing list or the where you placed your original post. If you wish to receive further replies on your question, send a blank message to [EMAIL PROTECTED] This will not be necessary if you subscribed to this list through GMANE or Google Groups. > 5) For FAQs we should redirect the users to the appropriate web pages at > > http://user-faq.openoffice.org or http://documentation.openoffice.org > > 6) For development related email we should redirect the users email advising > them to subscribe to the mailing list to > > dev@<the-appropriate-project>.openoffice.org > > 7) Ignore trolls i.e. those with the "na-na MSWord is better than OOo and > always will be!" attribute or similar as they serve no useful purpose This is also a waste of bandwidth and is considered flaming (see RFC 1855 for how to handle these messages.) > > > 8) Adhere to the usual Netiquette > > Note 1 : So how do I know if someone is not subscribed ? > That is easy : First this 'field' is in the header of any mail message sent from the openoffice.org mail system. It is hidden by default in most mail readers. You need to setup your mail reader to show all header information. > there is a field in every email on this list called > "Delivered-to". For subscribed users it will show your email address. For > unsubscribed users, there will be two "Delievered-to" fields, the one as > described above, and a second one with the value "moderator". Any email > delivered to the moderator and then to the list, means that the email was > from an unsubscribed user and therefore you should try to CC: that user. > Many people use their email tool to filter the users@ emails so that those > with the field "Delivered-to" with a value of "moderator" get flagged to > indicate that they should be treated specially. > > The header also shows that the message was delivered to the mail list. Thus, unsubscribed posters will have two addresses in the message header, one for the moderator and one for the list. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
