On 20 May 2007 at 16:43, Dan Lewis wrote: ... > If you were frustrated because something was not working the way > you thought it should, would you want to "cross a couple of rivers > before you got a cup of water"? Granted, there are some who are not > willing to try to find an answer. But what about those who have tried > and could not find what they thought they needed?
I see where you're coming from, but I have to say the noise:information ratio here is incredibly high, and getting worse. Maybe a tip from the TfL 'oystercard' website could be considered. They have a general 'ask us a question' facility(*); but having typed in the question and hit 'submit', it searches an FAQ /first/, gives a short- list of likely topics, and asks if the question has been answered. You can't stop someone ignoring this of course, and simply hitting 'No', but I'm sure it would remove some of the frequent questions, like "does it run on vista". or "I've bought OOo and want my paid-for support". (*) Which they do, to my surprise, actually respond to. One or two other companies might take note :-( -- various incoming sites blocked because of spam; see http://www.scottsonline.org.uk for a list and openpgp crypto key (key fingerprint 2ACC 9F21 5103 F68C 7C32 9EA8 C949 81E1 31C9 1364) [EMAIL PROTECTED] Mike Scott, Harlow, Essex, England --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
