On 09/18/2007 05:31 PM, Howard Coles Jr. wrote: > On Monday 17 September 2007 12:00:06 pm Colin Healy wrote: >> HELP! >> I found the support forums. Customer is very upset and threatening to go >> to Sun Corporate because she cannot uninstall OpenOffice. >> >> Any suggestions? >> >> Colin Healy > > I hate to say it this way, but, let her go. > > Besides, I'm of the opinion at this point to believe this was a bogus email > anyway. Not sure what the purpose was, but it wasn't to find help. > > 1. The person is "supposedly" at Sun. Why would they need help from > OpenOffice.org list when they have StarOffice? > 2. The person supposedly cried for help without one single shred of > information that would lead to any help being useful. > 3. Being worried about a single user who wants to uninstall OpenOffice.org > going to "Corporate" is not something I see any help desk person at Sun > doing. >
As I mentioned in my previous post, Colin did reply directly & it was a valid complaint. He eventually talked her through it (it was a Windose issue). Unfortunately help desk folks, be it Sun or anyone else really can't just blow off a customer... at least if they want to keep their job. Now on the other hand, we can :-) as we are as free as beer (where did that saying come from anyway?), unless of course we are the one whos "shout" it is at the moment :-) Gary --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
