On 10 Jun 2008 at 8:38, Jack D. Lewis wrote: > We are constantly seeing this question repeated on this list. Most of > them are phrased similar to this: > > *"I downloaded your openoffice program and cannot open any of it. It > takes me to a folder that has numerous folders and none of them do > what it shows that they should do. Help!"* > > It just dawned on me after months of repeated inquiries to this list > about this same subject what the problem might be. Windows users are > almost always the ones asking this question. Windows XP comes > installed with Explorer having the ability to open zip and > self-extracting files as though they were just another folder on your > hard drive. Thus when users who have not turned off this 'feature' try > to run the installation file, Explorer opens the file and shows them > the contents instead. > > Maybe we should put clear instructions on the download page about what > to do if this happens. > > Any comments?
Well, the last few versions I've downloaded came as a .exe. That won't open as a zip with just a double-click. I've always assumed they'd got to the 'unpacked' stage and stopped there somehow - but I can't really see how that would happen. But I do think some /extremely/ clear installation instructions would help - particular some along the lines of "if you see /this/ then /that/ has happened, so try /whatever/". Some people really seem incredibly naïve about computer use and need it spelled out :-( FWIW I'm still collating questions from this list - of about 3000, 635 (over 20%) are concerned with installation issues (under which I include anything from download problems to spellchecker not set up) -- Permission for this mail to be processed by any third party in connection with marketing or advertising purposes is hereby explicitly denied. http://www.scottsonline.org.uk lists incoming sites blocked because of spam [EMAIL PROTECTED] Mike Scott, Harlow, Essex, England --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
