Hi Thomas,
I just made a check of the Outlook account - it's unbelievable but now
really all folders seem to be synced and the mails of all folders are
visible and accessible now :-). It seems that it really needed some more
time to sync with the new config settings and profile recreation.
I want to say thanks for your effort and taking the time to have a look
on my logfiles and your great tips - that's a really nice support -
thank you very much Thomas!
Best regards,
Thomas
Am 05.11.2020 um 16:39 schrieb Thomas Führer (t...@aon.at):
Hi,
according to the log the Folder "2019/Anfragen" was the last folder which
received mails (around Nov 04 23:25:37 ).
Has anything changed since than?
Depending on the size of the mailbox and the size of the mails (e.g. large
attachment) it can take some time to complete the sync.
Regards,
Thomas
Am Mittwoch, November 04, 2020 23:34 CET, schrieb "Thomas Mager" (tom.s...@tmt.at)
<users@sogo.nu>:
Hi Thomas,
in the sogo.conf the SOGoMaximumSyncWindowSize was commented out. I
tried many different settings before and maybe I didnt restart the SOGo
service after that.
So I have restarted SOGo now without SOGoMaximumSyncWindowSize set and
recreated the account for user tobias (sogo-stripped.log is attached).
The folder Baumschule was created, but no mails in it.
Regards,
Thomas
Am 04.11.2020 um 14:49 schrieb "Thomas Fuehrer" (t...@aon.at):
Hi Thomas,
In the provided sogo.log I see "<WindowSize>512</WindowSize>", which
is suspicious to me. Are you running with SOGoMaximumSyncWindowSize?
Can you do this:
Remove SOGoMaximumSyncWindowSize.
Recreate the mail account in Outlook
Provide a sogo.log starting with the account creation.
Regards,
Thomas
*Von:*users-requ...@sogo.nu <users-requ...@sogo.nu> *Im Auftrag von
*Thomas Mager
*Gesendet:* Dienstag, 3. November 2020 13:33
*An:* users@sogo.nu
*Betreff:* Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
I have now made the same log files for the Outlook 2019 client
accessing the same mail account for user tobias as with the GMail-App
on the phone. I have checked the setting in the Outlook client so that
it should fetch all mails. But there are folders that dont show up in
Outlook and also there are not all mails appearing which are on the
SOGO-Server (for example the subfolder Baumschule under INBOX is not
shown).
Attached to this mail are the sogo logfile (sogo-stripped3.log) and
the output of "sogo-tool -v manage-eas listfolders tobias
<Outlook-ID>" (tobias-folders.txt).
Would you be so nice and have a look on the logs if you can see the
problem there why the folders and mails are not shown in Outlook?
Regards,
Thomas
Am 02.11.2020 um 17:13 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at>):
Hi Thomas,
can you please check the setting in Gmail-App:
FilterType = 3 means only mails younger then 1 week will be synced.
Regards,
Thomas
*Von:*users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<users-requ...@sogo.nu> <mailto:users-requ...@sogo.nu> *Im Auftrag
von *Thomas Mager
*Gesendet:* Montag, 2. November 2020 14:54
*An:* users@sogo.nu <mailto:users@sogo.nu>
*Betreff:* Re: [SOGo] ActiveSync folders and mails missing
Folder "Baumschule" gave the following output:
Folder Key: androidc1751693000+folderc885951242e7925f2f200000462fefb1
Folder Name: INBOX/Baumschule
metadata Name: {FolderOptions = {BodyPreferenceType = 2;
FilterType = 3; MIMESupport = 0; MIMETruncation = 8; };
displayName = "INBOX/Baumschule"; }
I have restarted the sogod, did a fetch of folder Baumschule in
GMail-App on Android and attached the sogo-stripped.log of that
request to this mail.
Regards,
Thomas
Am 02.11.2020 um 14:04 schrieb "Thomas Fuehrer" (t...@aon.at
<mailto:t...@aon.at>):
What about Folder "Baumschule". How many entries do you see for this
folder?
A sample sogo.log could help to better understand the problem.
Following sed (or a similar one) would strip some sensitive data:
sed -e '/<ApplicationData/,/<\/ApplicationData>/{H;$!d;}' < sogo.log >
sogo-stripped.log
Regards,
Thomas
-----Ursprüngliche Nachricht-----
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<users-requ...@sogo.nu> <mailto:users-requ...@sogo.nu> Im Auftrag von Thomas Mager
Gesendet: Montag, 2. November 2020 13:31
An:users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Okay, I have run the sogo-tool command with -v on the account now. I can see the list of folders with "Folder Key",
"Folder Name" and "metadata Name". Some Folders like INBOX and Sent have many ID and date entries under "metadata
Name -> DateCache, Folder Options, SyncCache, SyncKey, displayName", but nearly all other folders have no entries in "metadata
Name" except "displayName".
Regards,
Thomas
Am 02.11.2020 um 11:57 schrieb "T F" (t...@aon.at
<mailto:t...@aon.at>):
Hi Thomas,
re-run sogo-tool with option -v: sogo-tool -v manage-eas
listfolders ...
With this option the output will show the IDs of synced mails.
Regards,
Thomas
-----Ursprüngliche Nachricht-----
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<users-requ...@sogo.nu> <mailto:users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 23:08
An:users@sogo.nu <mailto:users@sogo.nu>
Betreff: Re: [SOGo] ActiveSync folders and mails missing
Hi Thomas,
thanks for your fast response. I have set "SOGoEASDebugEnabled =
YES"
now and also removed SOGoMaximumSyncWindowSize setting in
sogo.conf.
When I createa new Gmail-App-Account on my Android Phone I can see
all folders now but when I enter the folders there are not all mails which I
can see in the same folder in my Dovecot IMAP server or in the SOGO
Webinterface.
I tried to analyze the sogo.log but I cannot find the reason why
not all mails of this folder are synchronized with ActiveSync.
I also tried "sogo-tool manage-eas listfolders username
<Android-DeviceID>" and there I can see all folders for the account listed
correctly. For example, there is the folder named Baumschule under the Inbox and in the
directory cur of the IMAP-server I can see that there are 141 messages in that folder. When I
log into the SOGo-Webinterface there are all 141 messages listed in the folder Baumschule. On
my Android-Phone there are only 2 messages listed in that folder.
Regards,
Thomas
Am 01.11.2020 um 13:56 schrieb "T F" (t...@aon.at
<mailto:t...@aon.at>):
Hi Thomas,
set "SOGoEASDebugEnabled = YES" and check the response to the
FolderSync-requests sogo.log after configuring a new a account on your mobile device.
If SOGoMaximumSyncWindowSize is defined in sogo.conf remove it
and test again.
Checking the output of "sogo-tool manage-eas listfolders UserA
<DeviceID>" might help to better understand be problem.
Regards,
Thomas
-----Ursprüngliche Nachricht-----
Von:users-requ...@sogo.nu <mailto:users-requ...@sogo.nu>
<users-requ...@sogo.nu> <mailto:users-requ...@sogo.nu> Im Auftrag von
Thomas Mager
Gesendet: Sonntag, 1. November 2020 00:42
An:users@sogo.nu <mailto:users@sogo.nu>
Betreff: [SOGo] ActiveSync folders and mails missing
Hi,
I have a SOGo-Server (V5.0.1) running with CentOS 8 and
Dovecot IMAP server. In the SOGo Webinterface I can see all folders and mails
of my account but when I use ActiveSync with Outlook 2019 or with my Android
Smartphone some folders of the account are missing and I have some folders
where mails are missing. I found some similar posts in the mailing list archive
but I could not solve the problem with one of the solutions.
When I debug with "IMAPDebugEnabled = YES" I can see that
entries
like
S[0x557282344aa0]: * LIST (\HasNoChildren \UnMarked) "."
INBOX.Baumschule
S[0x557282344aa0]: * STATUS INBOX.Baumschule (X-GUID
f033170b66dd925f661a0000462fefb1)
where I can see that the subfolder Baumschule under the inbox
is found but this folder for example is not listed in Outlook 2019 or on the
Android smartphone Gmail app over ActiveSync.
Has anyone an idea what I can check to find a solution for
this problem?
Regards,
Thomas
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