On Monday 08 April 2024 at 05:15:58, Grant Taylor via users wrote:
> Below is my opinion, it's worth everything you paid for it. But I do
> suggest you read it and think about it for a few minutes.
For what it's worth, I thoroughly agree with these opinions.
- don't alienate people by sending from a DoNotReply address - it's rude
- maximise the efficiency of your ticketing system by making it work for
people
who like browsers and also for people who like email
- never send out HTML-only emails - always include a plaintext equivalent
- make your systems transparent so that people feel they understand what's
happening and when at different stages in the process - don't create a
"corporate black box" which customers can't understand
Antony.
--
"Life is just a lot better if you feel you're having 10 [small] wins a day
rather than a [big] win every 10 years or so."
- Chris Hadfield, former skiing (and ski racing) instructor
Please reply to the list;
please *don't* CC me.
