I can only speak from the perspective of a small (but growing, thank you) shop. I was committed to using Linux and FOSS from the get, anyway, but as a start-up, commercial solutions to a great many of our needs were out of reach, price-wise. Our email solution was sendmail-spamassassin-rdj-clamav-mailscanner-mailwatch-synonym (last is an email archiver). The results have been an unparalled success, and I'm by no means an expert in any one of the pieces involved. The spamassassin piece has worked flawlessly for us. I second previous posts - SA is cost-effective, easy-to-manage, and well-supported via the list.
Dimitri > On 5/26/05 9:15 AM, "Kevin Peuhkurinen" <[EMAIL PROTECTED]> > > wrote: > > aecioneto wrote: > >> I post such inquiry to the list because some prospects of mine very > >> often tend to compare feature-by-feature (nonse, IMHO) and - thanks to > >> MS culture - have doubts about a solution with no helpdesk phone at the > >> "other side of the box". > > > > Forgive this little rant, but support for SA is far superior to the > > support most companies offer. For instance, I've got NetIQ's Webtrends > > Log Analyzer installed. I didn't buy a support contract because the > > cost was about $1000 a year and at the time NetIQ had a web based > > knowledge base that seemed useful enough. Recently I've had a minor > > but annoying problem with Webtrends and I've discovered that NetIQ no > > longer makes their web knowledge base available to non-support contract > > holders. So now I have the option of either living with this one > > irritating issue or paying an outrageous sum of money for a contract. > > > > If that's not bad enough, I find most support from proprietary software > > vendors to be the pits. We have Mcafee's Enterprise Anti-Virus suite > > with a support contract. However, I hate calling them because I tend > > to have to wait 30+ minutes on hold just to speak to a first level > > support person who knows less about the product than I do who forces me > > to walk through all the steps I've already done before giving up and > > putting me on hold for another 30+ minutes while they try to track down > > a second level support person. > > > > On the other hand, I had a question about SpamAssassin the other day > > that I couldn't figure out so I posted to this list. Within two hours > > one of the developers had responded. You just can't buy that kind of > > support.
