On 4/20/2010 8:10 AM, John Rudd wrote:
Are you the ISP for the IP address, or the client/user?
According to SORBS, requests for removal from the DUHL should come
from the ISP that owns the IP space, not the end user that rents it.
See: http://www.au.sorbs.net/faq/dul.shtml
"End users (non ISP staff): SORBS support staff may ask you to ask
your ISP to request the change as you are not authoritative
information about the network ranges in question. The SORBS support
staff may need to request you change the rDNS naming scheme, so to
save time and trouble, ask your ISP to log a ticket and do not log a
ticket yourselves."
My guess is: you're submitting the IP for removal, the SORBS staff
sees that you're not the actual IP owner, and thus they ignore the
ticket (aside from the automated reply). You need to get your ISP to
send in the request.
Having had to deal with this issue in our last two ISP changes, I can
echo this. Your ISP needs to submit the request to SORBS or it'll never
get delisted. And from experience, it's not always easy to get them to
understand that it needs to happen. Just make sure they understand that
their not doing it is lowering your satisfaction with them as an
organization. You need your email to be delivered reliably to everyone
on the internet and that's the only way it's going to happen.
Bret
On Tue, Apr 20, 2010 at 06:04, Nigel Frankcom<n.frank...@gmail.com> wrote:
Hi All,
Am I the only one incabale of figuring out the SORBS interface?
I'm told by various mailserver that sorbs is blocking me (including
this list hence mailing from my gmail account).
When I log on to sorbs, give my details I get a nice email back saying:
$Id: Act.pm,v 1.16 2006/11/27 03:36:09 lem Exp $
I'm a robot writing you on behalf of the SORBS' admins. The reason
you're getting this automated response, is our desire to provide you
with consistent and fast responses. I'm prepared to correctly analyze
most of the cases appearing in the DUHL queue.
You might want to keep your responses as short as possible (and to
trim my own responses) to help humans better serve you should the need
arise.
I'm glad to report that the IP space will be submitted for delisting
from the DUHL.
Best regards.
SORBS
It's now Day 6. and I'm still listed.
If anyone has any ideas - please let me know?
Kind regards
Nigel
