I read today that iProvo is having financial trouble [1].  They're
complaining that they only have half of the subscribers that they had
projected.  I'm really not surprised.  They stink.

IProvo just became available in my area, so I called up MSTAR to see how
to sign up.  They said that the city has imposed a regulation that all
apartment complexes with more than 10 units have to sign up for iProvo
as a group (and everyone has to go with the same ISP).

I went and talked to the manager of the apartment complex, who it turns
out has been talking to both Veracity and MSTAR.  She's spent hours on
hold and has been treated pretty badly, especially for someone who has
nearly 500 residents.  Even though iProvo advertises 10 mbps, they can
only offer 1 mbps _for the entire complex_, and they want to charge
$40,000 upfront for installation ($333 per apartment).

If (a) you don't provide a worthwhile service, (b) you don't let
individuals sign up, and (c) you make sure groups can't afford to sign
up; then how can you possibly be surprised when you fail?

[1] http://www.sltrib.com/utah/ci_3533798

-- 
Andrew McNabb
http://www.mcnabbs.org/andrew/
PGP Fingerprint: 8A17 B57C 6879 1863 DE55  8012 AB4D 6098 8826 6868

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