At 10:54 05/10/2002 +0200, Craig Avnit wrote: >Why not change the hard limit compiled in to one that works for you and >recompile. > >i.e. Instead of the 1 day limit drop it to 1 hour or thirty minutes or up >the number of messages in the one day period.
That's my second option (below), and it is a work-around, but the original bug still exists. And frankly, as long as the bug exists, others will be bitten. In the meantime though, I've done exactly what you suggest. -- Steve >-----Original Message----- >From: Steve Fulton [mailto:[EMAIL PROTECTED]] >Sent: 05 October 2002 10:01 >To: vpopmail list >Cc: [EMAIL PROTECTED] >Subject: [vchkpw] Major autorespond problems. > > >Hi all, > >Some of you may recall my recent troubles/complaints with autorespond >(which is required for the QmailAdmin package), and how I went about trying >to solve it. For what its worth, my efforts appear to have failed. Let me >explain. > >I have had a number of complaints from a very large corporate client >regarding delayed e-mails. These complaints are getting steadily >worse. Some can be attributed to issues not related to the function of the >mail server in question, but unfortunately most can. To best explain what >is happening, I am going to demonstrate how this situation comes about, >step by step. > >1. High-powered corporate executive sends out many e-mails to many >employees each day. This executive follows company policy and CC's herself >on every message she sends. She also, like many in her company, makes use >of the vacation/autoresponder function within QmailAdmin daily. > >2. Executive sends 5 e-mails one morning. She notices that she receives >only 3 of her CC'ed copies, and receives the others later (ranging from 1 >to 5 days, usually during the weekend [clue!]). She receives complaints >from others, who also use vacation/autoresponder [clue!]. > >3. Diligent sysadmin checks logs .. delivering okay. Sysadmin checks >queue .. hmm, missing messages in queue. Sysadmin -HUP's qmail-send and >see's some messages delivered, sometimes, and sometimes none. Sysadmin >checks logs, and see's messages from autorespond saying too many messages >received from user, delaying. > >I hope you're still with me. > >This is what I believe is happening: The messages are being delivered, and >auto-responses are being sent until the hard-coded limit of 3 messages in >86400 minutes (1 day) from a single user are received. Then autorespond >does not send an response to the sender, and for some reason, the original >message is NOT delivered and is re-queued for later. > >That is not acceptable. > >This problem occurred using an unmodified autorespond (2.03) and using my >modified version of that program (which was supposed to pass the proper >error codes to vdelivermail). Has anyone else experienced this? > >There are three ways I can approach solving this: > >1. Remove the vacation/autorespond option from my >customers. Unfortunately this is not an option. > >2. Modify QmailAdmin to increase the autorespond limits it creates within >the users .qmail file. I'm tempted to increase them 100 fold just to save >some hassle, but this doesn't solve the overall issue. > >3. Work to fix this, even if it means modifying autorespond again. And >there is also the possibility that autoresponder isn't the entire problem, >but vdelivermail as well (which explains why I'm posting this on the >Vpopmail list). > >So, without further ado, a little help? > >-- Steve
