Of course it is going to block the messages. It thinks that she is spamming it with a whole lot of messages. It is doing exactly what it was designed to do. I have never heard of anyone that CC's themselves to make sure the message is delivered. Why not put a request on the message so the client sends the recieved and read message back to her like most people do.
The thing is, there is no problem with vpopmail or the autoresponder. It is how they or you are trying to use it. There are reason's it is setup like it is. To prevent autoresponder loops. What if her autoresponder responds to another autoresponder, then that one responds back, and yes another autoresponder get's in the loop because someone else has one, then it responds back. Before you know it you have hundreds of duplicate messages because of looping issues. The reason it is stopping at 3 messages is because it see's the message as coming from HER. Which infact it is coming from her. So it hits the 3 message limit from one individual. EXACTLY how it is designed and configured. --- Brad Dameron Network Account Executive TSCNet Inc. www.tscnet.com Silverdale, WA. 1-888-8TSCNET > -----Original Message----- > From: Steve Fulton [mailto:[EMAIL PROTECTED]] > Sent: Saturday, October 05, 2002 1:01 AM > To: vpopmail list > Cc: [EMAIL PROTECTED] > Subject: [vchkpw] Major autorespond problems. > > > Hi all, > > Some of you may recall my recent troubles/complaints with autorespond > (which is required for the QmailAdmin package), and how I went > about trying > to solve it. For what its worth, my efforts appear to have > failed. Let me > explain. > > I have had a number of complaints from a very large corporate client > regarding delayed e-mails. These complaints are getting steadily > worse. Some can be attributed to issues not related to the > function of the > mail server in question, but unfortunately most can. To best > explain what > is happening, I am going to demonstrate how this situation comes about, > step by step. > > 1. High-powered corporate executive sends out many e-mails to many > employees each day. This executive follows company policy and > CC's herself > on every message she sends. She also, like many in her company, > makes use > of the vacation/autoresponder function within QmailAdmin daily. > > 2. Executive sends 5 e-mails one morning. She notices that she receives > only 3 of her CC'ed copies, and receives the others later (ranging from 1 > to 5 days, usually during the weekend [clue!]). She receives complaints > from others, who also use vacation/autoresponder [clue!]. > > 3. Diligent sysadmin checks logs .. delivering okay. Sysadmin checks > queue .. hmm, missing messages in queue. Sysadmin -HUP's qmail-send and > see's some messages delivered, sometimes, and sometimes none. Sysadmin > checks logs, and see's messages from autorespond saying too many messages > received from user, delaying. > > I hope you're still with me. > > This is what I believe is happening: The messages are being > delivered, and > auto-responses are being sent until the hard-coded limit of 3 messages in > 86400 minutes (1 day) from a single user are received. Then autorespond > does not send an response to the sender, and for some reason, the > original > message is NOT delivered and is re-queued for later. > > That is not acceptable. > > This problem occurred using an unmodified autorespond (2.03) and using my > modified version of that program (which was supposed to pass the proper > error codes to vdelivermail). Has anyone else experienced this? > > There are three ways I can approach solving this: > > 1. Remove the vacation/autorespond option from my > customers. Unfortunately this is not an option. > > 2. Modify QmailAdmin to increase the autorespond limits it > creates within > the users .qmail file. I'm tempted to increase them 100 fold > just to save > some hassle, but this doesn't solve the overall issue. > > 3. Work to fix this, even if it means modifying autorespond again. And > there is also the possibility that autoresponder isn't the entire > problem, > but vdelivermail as well (which explains why I'm posting this on the > Vpopmail list). > > So, without further ado, a little help? > > -- Steve > >
