Ed I for one would be interested to hear your comments on MP4 if you actually find the need to apply it.
There are features in 6.0 I like, but not at the cost of running risks to the Business, where their backups are now extremely solid. As for merger - My experience has shown that sometimes I have had to show them what I have done to fix a problem - However if you end up talking to a "real" expert that knows NBU inside out, you get reassurance of dealing with someone with good hands-on experience. Horses for courses really..... Regards Simon Weaver 3rd Line Technical Support Windows Domain Administrator EADS Astrium Limited, B23AA IM (DCS) Anchorage Road, Portsmouth, PO3 5PU Email: [EMAIL PROTECTED] -----Original Message----- From: Ed Wilts [mailto:[EMAIL PROTECTED] Sent: 11 October 2006 01:24 To: Austin Murphy Cc: veritas-bu@mailman.eng.auburn.edu; Bob Stump Subject: Re: [Veritas-bu] symantec and VERITAS merger good or bad? On 10/10/2006 1:51 PM, Austin Murphy wrote: > I have only dealt with Symantec/Veritas after the merger and my > experiences haven't been great. My gripes: > > - Sometimes I can get decent support, but usually the tech people need > to "research" the issue or ask someone else. That's always the case if your problem is non-trivial. When you get to the backline folks, you'll find that they're solid with a good depth of knowledge. Now we talk to them a lot as result of the upgrade. We have contact information that I hope for your sake you'll never need. > - 6.0 is scary. How can they release backup software that may or may > not schedule your backups depending on its mood? This was certainly an anomaly. Previous releases have not been this bad. I can tell you that 6.0 is getting better - MP3++ still has a handful of critical issues but patches for those have been applied to the MP4 code base. We're expecting to install a pre-release of MP4 soon (I could tell you when but then I'd have to kill you :-)). I expect you'll be able to get MP4 in the not too distant future. We heard rumors on this list of a GA release date of October 15 for MP4. I can tell that in all likelihood, that date is not realistic. Trust me when I say that MP4 will be a *lot* better than MP3. > - Our account rep is unresponsive too. You would think they would at > least be motivated to help you give them your money. No, it takes > hours to get any kind of information out of them and they don't even > know how it is licensed. Go to a reseller - you really don't need to deal direclty with Symantec. In many cases, you'll get far better sales support from a reseller. Try a company such as Datalink - great sales reps and people who actually know what they're talking about. We've had cases where getting a license directly from Symantec has taken many *months* - purchasing new licenses from Datalink last week got us the keys in 2 days. > - Licensing is convoluted and undocumented (in my searches). Yup. No argument there. .../Ed -- Ed Wilts, Mounds View, MN, USA mailto:[EMAIL PROTECTED] _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu This email (including any attachments) may contain confidential and/or privileged information or information otherwise protected from disclosure. If you are not the intended recipient, please notify the sender immediately, do not copy this message or any attachments and do not use it for any purpose or disclose its content to any person, but delete this message and any attachments from your system. Astrium disclaims any and all liability if this email transmission was virus corrupted, altered or falsified. --------------------------------------------------------------------- Astrium Limited, Registered in England and Wales No. 2449259 Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu