I don't use a 3rd party vendor but I'm not especially happy with Veritas'/Symantec's support. I've had critical tickets open and they were passed from the US support center, to the Australian support center, to the UK support center with no resolution.
In most cases I resolve the issues myself so a 3rd party vendor is worth investigating. Thanks +---------------------------------------------------------------------- |This was sent by [EMAIL PROTECTED] via Backup Central. |Forward SPAM to [EMAIL PROTECTED] +---------------------------------------------------------------------- _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu