Given the recent spam (even with the later apology) seeing the name veristec again doesn't thrill me.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of delmar Sent: Thursday, July 05, 2007 2:43 PM To: VERITAS-BU@mailman.eng.auburn.edu Subject: [Veritas-bu] Re: 3rd Party Support 3rd Party User Here. We went with Versitec, www.versitec.com . Every tech is a level 3 technician and the escalation process has been flawless. We have yet to be passed up to Symantec and to my knowledge we have always reached a live person for every call. I guess these guys have been supporting the Veritas product for years through a sister company that sells storage hardware. We are looking at trying the VENS (Versitec Enhanced Netbackup Support) product. It's apparently the NBU support offering and it comes with a trial of ISOdx that eliminates the need to send over logs. It's supposed to improve the time to resolution by 90% (I'll shoot over an update later if this is in fact true). Overall they are easy to deal with and for us the cost was exactly the same as Symantec. The rep we deal with is great and extremely professional. Very personal! Just let me know if you need the name and number for him direct. Hope this helps! [EMAIL PROTECTED] Fall River, MA +---------------------------------------------------------------------- |This was sent by [EMAIL PROTECTED] via Backup Central. |Forward SPAM to [EMAIL PROTECTED] +---------------------------------------------------------------------- _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
