I second on this. Symantec support is awfull. I feel like they dragg engineer's assignment for every ticket I open, so the issue will go away on it's own or all related log files will expire.
This is not acceptable.. xman30 <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 06/29/2007 10:00 AM Please respond to VERITAS-BU@mailman.eng.auburn.edu To VERITAS-BU@mailman.eng.auburn.edu cc Subject [Veritas-bu] Re: 3rd Party Support I don't use a 3rd party vendor but I'm not especially happy with Veritas'/Symantec's support. I've had critical tickets open and they were passed from the US support center, to the Australian support center, to the UK support center with no resolution. In most cases I resolve the issues myself so a 3rd party vendor is worth investigating. Thanks +---------------------------------------------------------------------- |This was sent by [EMAIL PROTECTED] via Backup Central. |Forward SPAM to [EMAIL PROTECTED] +---------------------------------------------------------------------- _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ************************************************************************* This message and any attachments (the "message") are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. E-mails are susceptible to alteration. Neither SOCIETE GENERALE nor any of its subsidiaries or affiliates shall be liable for the message if altered, changed or falsified. ************************************************************************* _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
