Hi, in order to reset my phone, I needed to enter in a restrictions passcode. I tried a few different options, I could not get it correct. :) I was confused & frustrated. You know when you feel like you are pretty certain of a passcode, then it turns out to be incorrect? It was that sort of situation.
Thanks, Traci > On Sep 26, 2015, at 11:13 PM, Gmail <englishride...@gmail.com> wrote: > > Tracy, were you enable to get to the option, or just didn't feel like doing > it that way? I have never done any of this before, since I've never wiped an > iPhone for sale, but I imagine the reset option wouldn't be very hard to use. > There's a podcast on doing this on AppleVis which was posted a while ago. > > I'm afraid I can't help you with your Mac questions, since I've never used a > Mac. If I hear anything about devices in iTunes, I either think of the > devices tab in the preferences menu, which is on Windows, though I'm not sure > if it's on mac, or the devices submenu in the file menu; again, this is in > iTunes on Windows, but I'm not sure if it's on the Mac. > > > Thanks, > Ari > > On Sep 26, 2015, at 8:12 AM, Traci Duncan <our4p...@gmail.com > <mailto:our4p...@gmail.com>> wrote: > >> Wow! This article is brilliant. >> >> The sticking point for me is, I was unable to start the process with the >> usual way of settings/general/reset & erase all content. My method was >> restore to factory settings & find my iPhone erase. >> >> Secondly, on my Mac, in iCloud preferences, I do not see a devices tab. >> >> I was successful in removing the 5s from iTunes cloud, and when I go to find >> my iPhone the 5s is no longer there. I have also changed my Apple ID >> password for an extra step. >> >> So, when I turn on the 5s it is acting like a new phone. Slide to set up & >> choose a wireless network. However, it is already connected to my guest >> network, but beyond that point it is all brand new. Activate location >> services, enter Apple ID, etc. >> >> Any further advice? Do you guys think I have successfully erased my phone? >> >> Thanks for the support, >> Traci >> >> >> >>> On Sep 26, 2015, at 1:02 AM, Gmail <englishride...@gmail.com >>> <mailto:englishride...@gmail.com>> wrote: >>> >>> Tracey, as this 9 to 5 Mac article I've pasted below illustrates, wiping >>> your iDevice of data is more complex now than before. >>> >>> >>> If you’re thinking of selling or trading in your current iPhone ahead of >>> the iPhone 6S’s release, you probably know that you’ll need to wipe your >>> device before a buyer can use it free and clear. Prepping an iPhone for >>> resale used to be almost as easy as hitting a “reset” button in the >>> iPhone’s settings menu. But over the past few years, the process has become >>> more complex thanks to new security, wallet, and cloud-dependent features >>> such as Activation Lock, Apple Pay and iTunes in the Cloud. Completely >>> removing all of your personal items from your iPhone — and your iPhone from >>> Apple’s servers — requires extra work. >>> Today, I’m going to walk you through the process of thoroughly scrubbing >>> your iPhone prior to resale. There are 9 steps to take to make sure your >>> device is cleaned up and ready to sell to its next owner. Here they are… >>> [1] Erase All Content And Settings. The first, easiest, and best-known step >>> in wiping your iPhone is found within the Settings app at the bottom of the >>> General menu: click on Reset, then “Erase All Content And Settings.” (I’d >>> suggest taking this step only after using iTunes to do two complete, >>> encrypted backups of your iPhone to your computer. If you’re planning to >>> move from iPhone to a non-Apple smartphone, follow Apple’s guide to >>> deactivating iMessage before erasing your phone, as well.) >>> You will be prompted to enter your iPhone’s passcode, then told that “this >>> will delete all media and data, and erase all settings.” If you press the >>> Erase iPhone button, iOS will ask you for your iCloud account password to >>> “erase this iPhone and remove it from your [iCloud] account.” >>> You’ll be surprised at how quickly the iPhone is wiped — as soon as you’ve >>> entered your password and hit erase, you’ll get a notification email on >>> your account’s other devices that Find My iPhone was disabled, and it >>> should take only a couple of minutes for the wiped iPhone to display >>> “Hello” and “Slide to Set Up” text. Is the erasure secure? Well, all of the >>> iPhone’s memory is protected using AES-256 encryption, and hitting the >>> Erase iPhone button destroys the encryption key. Several security companies >>> have tried to offer ‘secure erase’ tools that more aggressively scrub the >>> iPhone’s memory, but Apple has shut those tools down as ‘misleading,’ >>> noting that the encryption is effectively unbreakable. Hitting the Reset >>> button leaves the former contents of your device all but completely >>> impossible to recover by a subsequent owner. But you’ll be able to get >>> everything back from your computer’s encrypted iTunes backup, should you >>> need it. >>> [2] What About Activation Lock + Disabling Find My iPhone? As shown above, >>> you can manually disable Find My iPhone by going into the Settings app’s >>> iCloud menu, pressing the Find My iPhone “On” button, flipping the Find My >>> iPhone switch to off, and entering your iCloud password. But if you use the >>> Erase All Content And Settings feature above, this step is automatically >>> handled for you when you enter your iCloud password at the end of the >>> process. Either method will disable your iPhone’s “Activation Lock,” the >>> security system that allows you to locate, remotely wipe, and send signals >>> to an iPhone no longer in your possession. Any purchaser of a used iPhone >>> will expect you to have taken this step (or more wisely, the step above) >>> before selling your device. >>> [3] Apple Pay/Credit Card and Touch ID Fingerprint Wiping. If you’re using >>> an iPhone 6, iPhone 6 Plus, or newer iPhone, erasing your iPhone will >>> automatically purge whatever credit cards and fingerprints you’ve stored in >>> your iPhone. (Even attempting to disable fingerprint protection for your >>> device will prevent it from storing cards for Apple Pay.) You will probably >>> receive a collection of emails from your banks noting each “Virtual card” >>> that has been “deleted from Apple Pay,” and you may also receive notices of >>> the card’s deletion from your Apple Watch. If you want to manually remove >>> individual cards or fingerprints, the Settings app’s Touch ID & Passcode >>> menu handles prints, and the Passbook & Apple Pay (iOS 8) or Wallet & Apple >>> Pay (iOS 9) menu handles cards. But even if you delete cards for Apple Pay, >>> your iPhone can still store card numbers for Safari web transactions; they >>> can be deleted under Settings > Safari > AutoFill > Credit Cards. >>> [4] Carrier Lock + Clearing The ESN/IMEI/MEID. Buyers of used iPhones want >>> to avoid purchasing devices that are either stolen, or still under contract >>> with a cellular company. The status of an iPhone can be checked using a >>> device-specific serial number that’s called an IMEI (International Mobile >>> Equipment Identity) number, ESN (Electronic Serial Number), or MEID (Mobile >>> Equipment Identifier). IMEIs have traditionally been used by GSM networks >>> (AT&T/T-Mobile), while ESN/MEIDs are traditionally used by CDMA networks >>> (Verizon/Sprint). Fourteen or fifteen digits long, the number can be found >>> in Settings > General > About > IMEI or MEID. >>> If you purchased your iPhone without a contract or have fully paid off your >>> contract, the serial number should be free and clear for transfer. Should >>> the phone be locked to a specific carrier, you can contact the carrier to >>> request that it be carrier unlocked prior to selling it, which will >>> dramatically boost its trade-in value at services such as Gazelle. If you >>> bought your iPhone used, or were given the phone by a family member, this >>> free serial number checker can let you know if the serial number is clear, >>> giving you a sense of reported ownership/theft issues with your device. If >>> your phone’s serial number isn’t clear, contact your cellular provider to >>> get the device paid off. And if you’re trying to sell a stolen phone… >>> return it. >>> [5] iCloud. As it turns out, erasing your iPhone only partially removes it >>> from your iCloud account. Using your Mac, go to OS X’s Apple menu, choose >>> System Preferences, then choose iCloud and click Account Details. Select >>> the Devices tab, then highlight your iPhone, and choose Remove From >>> Account. Then hit Done. I found my iPhone 6 Plus on the list twice, for >>> reasons unknown. >>> [6] iTunes in the Cloud. In one of its more confusing branding efforts, >>> Apple in 2011 introduced both iCloud — an email, backup, and data >>> synchronizing service — and iTunes in the Cloud, a virtual media locker >>> that allows you to download previously purchased iTunes content for free. >>> Surprisingly, removing an iPhone from iCloud doesn’t remove it from your >>> iTunes in the Cloud account. To do that, you’ll need to open iTunes, go to >>> your account (currently next to the Search bar, signing in with a password >>> under Account Info), scroll down to iTunes in the Cloud, and choose Manage >>> Devices. When you see your old iPhone on the list, hit the Remove button. >>> This will free up one of your 10 allocated media sharing spaces, and enable >>> the iPhone to be registered by someone else for iTunes in the Cloud. >>> Note that I went to do this for my iPhone, purchased in October 2014, and >>> found that the Remove button was grayed out. This was a bug with Apple’s >>> system: the iTunes rule is that “computers and devices can be associated >>> with a different Apple ID once every 90 days,” but my iPhone was in >>> continuous use for 10 months. I had to contact iTunes customer support to >>> get the iPhone manually removed from my account. Three emails and two phone >>> contacts later, it wasn’t 100% resolved, so hopefully your Remove button >>> works properly. >>> [7] Apple ID: Manage Trusted Devices. Yes, there is yet another place where >>> your iPhone may be linked to an account online: Apple’s identify >>> verification web site at AppleID.apple.com <http://appleid.apple.com/>. >>> Once you log into your account, which may be protected with two-factor >>> identification — a password on your Mac, then another one-time password >>> sent to your choice of “trusted devices” — you can click on Password and >>> Security to “Manage your trusted devices” by hitting the “Add or Remove >>> Trusted Devices” button. Your old iPhone will probably be on this list, and >>> you can remove it by hitting the “Remove” button. This will prevent your >>> iPhone from acting as a device to verify your identity for any two-factor >>> authentication process. >>> [8] Remove The SIM Card. If you’ve gone through everything above, you’ve >>> done pretty much everything necessary to scrub your iPhone’s onboard data, >>> cloud associations, and carrier contract before resale. There are only a >>> few final physical steps to get it ready to send out to someone. The most >>> critical is to remove your SIM card from the iPhone by using either Apple’s >>> included SIM card tool or a paperclip to pop the side compartment open. >>> Place the card in a safe place for transfer to your next phone. >>> [9] Physical Cleanliness. It would be nice (and likely maximize your >>> trade-in/resale price) to have your iPhone looking as close to new as >>> possible. You can use two lightly dampened microfiber cloths to clean the >>> visible exterior surfaces, first gently removing any crusted-on debris, >>> then wiping the glass and metal or plastic down softly. Don’t get the >>> cloths near speaker, microphone, or accessory port holes; leave them alone. >>> After that’s done, assemble the iPhone’s pack-ins, such as its earphones >>> and/or earphone case, wall charger, and USB cable, preferably with the >>> original box. If they’re looking good, you can take photos and list your >>> iPhone on eBay, or skip the photos and sell your iPhone to a company such >>> as Gazelle. >>> More From This Author >>> Check out more of my editorials, How-To guides, and reviews for 9to5Mac >>> here! I’ve covered a lot of different topics of interest to Mac, iPad, >>> iPhone, iPod, Apple TV, and Apple Watch users. I’ve recently discussed the >>> 10 reasons to upgrade to the iPhone 6S, and how to get the best iPhone >>> trade-in price to help buy an iPhone 6S. >>> >>> Link: >>> http://9to5mac.com/2015/08/25/how-to-safely-prepare-wipe-your-iphone-for-resale-trade-in/ >>> >>> <http://9to5mac.com/2015/08/25/how-to-safely-prepare-wipe-your-iphone-for-resale-trade-in/> >>> >>> >>> Thanks, >>> Ari >>> >>> On Sep 25, 2015, at 11:06 PM, Traci Duncan <our4p...@gmail.com >>> <mailto:our4p...@gmail.com>> wrote: >>> >>>> Hi group, >>>> >>>> Sheesh, a bit of a bumpy tech ride for me today. I want to be certain I >>>> have erased my iPhone 5s completely. >>>> >>>> I tried the easy route of reset & erase all data, but I kept getting >>>> restriction passcode errors. So, I did a bit of a stupid move & put my >>>> phone in recovery mode to restore. Once I saw how long that would take, I >>>> used find my iPhone to erase the device. Effectively, doubling up methods >>>> & complicating things. >>>> >>>> My phone successfully restored & updated, & acted like a lost device, >>>> which needed the owner’s Apple ID & password. I went to iCloud & find my >>>> iPhone, then removed my iPhone 5s from my account. >>>> >>>> From what I understand, my device should be erased & ready for a new >>>> owner. The only information it holds for sure is my guest wireless >>>> network details, because I entered them in to see if someone could start >>>> the activation process. >>>> >>>> What is your advice so I can be certain I can turn this phone into >>>> Verizon? Clean & free of personal data. >>>> >>>> Thank you, >>>> Traci >>>> >>>> -- >>>> The following information is important for all members of the VIPhone list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your VIPhone list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>>> >>>> The archives for this list can be searched at >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> <http://www.mail-archive.com/viphone@googlegroups.com/>. >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com >>>> <mailto:viphone+unsubscr...@googlegroups.com>. >>>> To post to this group, send email to viphone@googlegroups.com >>>> <mailto:viphone@googlegroups.com>. >>>> Visit this group at http://groups.google.com/group/viphone >>>> <http://groups.google.com/group/viphone>. >>>> For more options, visit https://groups.google.com/d/optout >>>> <https://groups.google.com/d/optout>. >>> >>> >>> -- >>> The following information is important for all members of the VIPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your VIPhone list owner is Cara Quinn - you can reach Cara at >>> caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >>> >>> The archives for this list can be searched at >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> <http://www.mail-archive.com/viphone@googlegroups.com/>. >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com >>> <mailto:viphone+unsubscr...@googlegroups.com>. >>> To post to this group, send email to viphone@googlegroups.com >>> <mailto:viphone@googlegroups.com>. >>> Visit this group at http://groups.google.com/group/viphone >>> <http://groups.google.com/group/viphone>. >>> For more options, visit https://groups.google.com/d/optout >>> <https://groups.google.com/d/optout>. >> >> >> -- >> The following information is important for all members of the VIPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your VIPhone list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> >> >> The archives for this list can be searched at >> http://www.mail-archive.com/viphone@googlegroups.com/ >> <http://www.mail-archive.com/viphone@googlegroups.com/>. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com >> <mailto:viphone+unsubscr...@googlegroups.com>. >> To post to this group, send email to viphone@googlegroups.com >> <mailto:viphone@googlegroups.com>. >> Visit this group at http://groups.google.com/group/viphone >> <http://groups.google.com/group/viphone>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/>. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at http://groups.google.com/group/viphone > <http://groups.google.com/group/viphone>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
