Wayne,

Thanks for the tip about the apple store app. I didn't have it on my phone, but 
I do now and will use it for my future dealings with apple and its weirdness. 
<g>

Kimber

Sent from Kimber's iPhone

> On Nov 16, 2015, at 3:46 PM, Wayne Merritt <wcmerr...@gmail.com> wrote:
> 
> Whenever I have to update my payment information I have had no trouble
> in using the App Store app on my iPhone to do so. Also, you can
> buy/place orders for accessories and other things through the Apple
> Store app. This makes the process of ordering things a little too
> easy, especially since if you have a 6/+ or 6S/+, you can use Touch ID
> to verify your identity and submit the payment. I suppose I could
> update my info on a computer, but I find it easier to do it on the
> phone. To do this, you go to the App Store app, select the Features
> tab, and then from that tab at the bottom flick/swipe left a few times
> to View Apple ID and double tap on this. You may be asked to enter
> your password or use Touch ID to verify yourself, but then you should
> be on a screen where you can view payment information, make changes,
> and update or cancel any subscriptions you have open, like iTunes
> Match or TuneIN Radio Premium, or others.
> 
> Hth,
> Wayne
> 
>> On 11/16/15, Kimber Gardner <kimbersinbox1...@gmail.com> wrote:
>> I guess that's a possibility. I was just somewhat surprised at the
>> response I received from Apple which in essence said, too bad so sad.
>> 
>> A couple weeks ago I was trying to buy earpods from the online Apple
>> store. I couldn't get the transaction to complete successfully. So I
>> called Apple and was told to try a different browser since IE11
>> doesn't "always play nice" with the Apple site. I did finally complete
>> my purchase using Safari on my phone, but it seems like shoddy
>> customer service to say the least.
>> 
>> 
>> 
>>> On 11/16/15, Mary Otten <motte...@gmail.com> wrote:
>>> I have a Mac, so I have no clue about how it works on the Windows side.
>>> But
>>> can't you do it on an iPhone or an iPad? I assume that since this is the
>>> iPhone list, you all have iPhones. Hence the question. Not saying it
>>> shouldn't be doable on windows. Just wondering whether using your phone
>>> or
>>> other eye device might not work fine in the meantime.
>>> Mary
>>> 
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Nov 16, 2015, at 12:13 PM, Kimber Gardner
>>>> <kimbersinbox1...@gmail.com>
>>>> wrote:
>>>> 
>>>> Any idea if it's easier with another browser or maybe with NVDA rather
>>>> than Jaws?
>>>> 
>>>> I was able to get it done with sighted help. But that shouldn't be
>>>> necessary.
>>>> 
>>>> 
>>>> 
>>>>> On 11/16/15, Larry Lumpkin <llump...@austin.rr.com> wrote:
>>>>> I have gotten my payment info updated but it is  very difficult.  If
>>>>> you
>>>>> have jaws and turn off virtual mode with control-z, that might help.
>>>>> 
>>>>> 
>>>>> -----Original Message-----
>>>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
>>>>> Behalf
>>>>> Of Kimber Gardner
>>>>> Sent: Monday, November 16, 2015 2:00 PM
>>>>> To: idevices <idevi...@gatewayfortheblind.com>
>>>>> Cc: viphone <viphone@googlegroups.com>
>>>>> Subject: Nearly impossible to update/verify payment information in
>>>>> iTunes
>>>>> 
>>>>> Please forgive the cross post, but this issue could negatively impact a
>>>>> lot
>>>>> of iTunes users.
>>>>> 
>>>>> Yesterday I was asked to verify my payment information in iTunes. But
>>>>> when I
>>>>> attempted to do it, I was unable to complete the required fields for
>>>>> credit
>>>>> card expiration or to check the appropriate radio button for my chosen
>>>>> card.
>>>>> 
>>>>> When I wrote to Apple accessibility, I received the following response.
>>>>> 
>>>>> "Hello,
>>>>> Thank you for your email. At this time Apple includes support for the
>>>>> Window-Eyes screen reader in iTunes. Other screen readers may require
>>>>> an
>>>>> update.
>>>>> If you find that another screen reader is not working correctly, please
>>>>> check with the application developer to see if they have an update for
>>>>> the
>>>>> software.
>>>>> 
>>>>> Apple Accessibility"
>>>>> 
>>>>> 
>>>>> What kind of response is that?
>>>>> 
>>>>> Please write to Apple about this issue.
>>>>> 
>>>>> Best,
>>>>> Kimber
>>>>> 
>>>>> --
>>>>> Kimberly
>>>>> 
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>>>> 
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>> 
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>> Kimberly
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> 
> 
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