Here is a little longer response with a suggestion of how to get people to vote
on the idea at the end.
Morgan (Help Center)
Feb 19, 19:34
Hi Richard,
Thank you for sending this in. I appreciate your candid opinion about this, and
I definitely understand your not wanting to us our app if we don't provide
voiceover support.
As I just mentioned to Scott, another user who mentioned that you would be
writing in, unfortunately at this time we haven't been informed of any plans to
add that functionality any time soon. I'm so very sorry about that.
I'd be happy to add this request to the feature request list that we share with
the product team.
If we do introduce this functionality at any point, we will put up an
announcement on our blog (blog.issuu.com) and on our help center
(help.issuu.com), so please do keep checking these places for updates.
My team adds tags to all feature requests for specific features (for customers
who write in as well as any who post on our community forums), and we do email
them when the feature goes live.
I would also recommend that you add this on our Feature Requests forum so other
users can vote on it and add their voice to this request.
Thank you once again, and don't hesitate to write back if you have any other
comments, or visit our helpcenter at help.issuu.com.
Sincerely,
Morgan
(Sent from my iPhone 5S)
> On Feb 19, 2016, at 11:05 AM, Eric Oyen <eric.o...@icloud.com> wrote:
>
> time to hit their ratings system and then shotgun it all over Facebook and
> twitter. they cannot easily ignore that.
>
> -eric
>
>> On Feb 19, 2016, at 11:24 AM, Scott Berry wrote:
>>
>> True enough. I just got the same message Christine got so I think they have
>> now made a canned message available so that they don’t have to work at
>> answering our emails.
>>
>>
>>> On Feb 19, 2016, at 11:02 AM, Cristóbal <crismuno...@gmail.com> wrote:
>>>
>>> Short of flooding their app with poor ratings in the app store and
>>> reaching out via their various social media contacts to put it out there
>>> that the accessibility support of the app and interest in making it
>>> accessible is lacking, there’s probably not much that can be done other
>>> than to perhaps look for an alternative.
>>> Maybe with enough crappy ratings and public complaints, this issue might
>>> get more attention by the developers or whoever is in charge of its design.
>>>
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>>> Of Christine Grassman
>>> Sent: Friday, February 19, 2016 7:31 AM
>>> To: viphone@googlegroups.com
>>> Subject: Unacceptable Response from Issuu Support Team Regarding VoiceOver
>>> Accessibility
>>>
>>>
>>> Dear All:
>>>
>>> Issuu is an app which provides access to millions of magazines,
>>> newsletters, etc., on virtually any topic you can think of. My son, who is
>>> also a VoiceOver user, wanted to access his high school’s newspaper which
>>> is on the platform. However, it is in an image pdf. Furthermore, trying to
>>> get around the app is nightmarish, and it does not appear that any of the
>>> available resources is accessible.
>>> I wrote to their support center, and this is the response I received. My
>>> response to that unhelpful response is first, with the response in the
>>> middle, with my original message at the bottom. I think this is absolutely
>>> something which should be available to those who use screen readers. If
>>> others agree, I think we should bombard them with requests to make their
>>> platform accessible.
>>> Christine
>>>
>>>
>>>
>>> Begin forwarded message:
>>>
>>> From: "Christine Grassman (issuu Support Team)" <feedb...@issuu.com>
>>> Subject: Update from issuu Support Re: Poor VoiceOver accessibility
>>> Date: February 19, 2016 at 10:16:27 AM EST
>>> To: Christine Grassman <cgrassman1...@gmail.com>
>>> Reply-To: issuu Support Team <feedb...@issuu.com>
>>>
>>> ## Please do not write below this line ##
>>>
>>>
>>> Christine Grassman
>>> Feb 19, 16:16
>>>
>>> With all due respect, there is no excuse for this. Apple makes available to
>>> developers, free of charge, guidelines for making apps accessible. There's
>>> absolutely no reason not to do this.
>>> Christine
>>>
>>> Sent from my iPhone
>>>
>>>
>>>
>>> Angel (Help Center)
>>> Feb 19, 11:51
>>>
>>> Hi Christine,
>>>
>>> Unfortunately we don't have a way for those with visual impairments to use
>>> screen reading technology or have a way to make our site accessible at this
>>> time. We also haven't been informed of any plans to add that functionality
>>> any time soon. I'm so very sorry about that.
>>>
>>> If we do introduce this functionality at any point, we will put up an
>>> announcement on our blog (blog.issuu.com) and on our help center
>>> (help.issuu.com), so please do keep checking these places for updates.
>>>
>>> Please don't hesitate to write back if you have any other questions, and
>>> we'd be happy to assist you.
>>>
>>> Best regards,
>>> Angel
>>>
>>> issuu is on iOS and Android.
>>>
>>> To learn more about issuu, please visit our Help Center.
>>>
>>>
>>>
>>> Christine Grassman
>>> Feb 15, 22:42
>>>
>>> I am blind, as are my children. We use iPhones with VoiceOver accessibility
>>> to access text. I am deeply disappointed that Issuu is not voiceover
>>> accessible. Only some features are accessible, and one cannot find and read
>>> magazines. In this day and age, this is unacceptable. Information should be
>>> accessible to us just as to others.
>>> There is no reason why the text of your millions of publications should not
>>> be accessible using a screen reader. I hope that you will address this as
>>> quickly as possible.
>>> Christine Grassman
>>>
>>> Sent from my iPhone
>>>
>>>
>>> This email is a service from Help Center. Delivered by Zendesk.
>>> [J5P6X7-GL7J]
>>>
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